How will I meet with my counselor?
The University Counseling Center (UCC) will continue to offer remote counseling in the fall and will resume in-person appointments when safe to do so and will follow appropriate health protocols.
How do I make an appointment?
Appointments can be scheduled by calling 504.865.3835, Monday – Friday from 8:30 a.m. – 4:45 p.m.
What if I am experiencing a mental health crisis?
Students can call our counselor on-call 24/7 at 504.865.3835. If you are on-campus and require immediate assistance, please call LUPD at 504.865.3434.
What other resources is the UCC providing?
If you are a student experiencing stress or concerns related to basic needs or challenges outside of the classroom, please fill out this form. Loyola partnered with Inside Track, our trusted coaching partner, to expand our support to students during these unprecedented times. Students looking for resources like food, insurance, housing, and adjustment to online classes can reach in for an on-demand coaching session. Inside Track coaches are equipped to support students from any location.
Are there any spiritual-based counseling services available?
Yes. Please contact Student Life and Ministry at 504.865.3622 or firstname.lastname@example.org to request an appointment.
How will registration and advising work for Spring 2021?
Consult the updated registration calendar.
How will courses be offered for the Spring 2021 semester?
As with the fall, we will offer a mix of asynchronous online, synchronous online, HyFlex, and on-ground courses. All on-ground learning will follow social distancing and face mask requirements and classrooms will operate with limited capacity. You will find details about the delivery format of your course on LORA. LORA is subject to change based on faculty availability and room assignment changes that are required by changing enrollments. If you have questions about your schedule, please contact your academic advisor or success coach.
View the Academics page for more information.
I don’t feel comfortable taking on-ground courses. What options are available to me?
In the event that you and your family believe it most appropriate for you to study from home for the spring semester, we encourage you to work with your academic advisor and the associate dean of your college to construct a schedule that is optimized to ensure you are having the best possible learning experience. If you worked remotely for the fall semester, we can help you plan for a safe return to campus in the spring if you choose to do so. Your education and wellbeing are our top priority.
If I will be taking all online classes for the semester, do I have to complete COVID-Education training, a COVID-Positive Plan and a Hurricane Evacuation Plan?
If you are choosing to be completely virtual and never come to campus this semester, you are not required to complete the COVID-Education training, a COVID-Positive Plan and personal Hurricane Evacuation Plan.
If I am in a hybrid class, can I go entirely remote and keep the class?
Generally, we’ve structured our courses so that faculty can teach in person at a safe distance, but also make it possible for students to participate completely remotely if needed.
Will labs be able to be offered virtually?
Yes, some will be available virtually. Check with your success coach/advisor or dean to find out what is available.
What if I get sick and fall behind on my coursework?
First and foremost, we want all Loyola students and community members to remain safe, healthy, and well. In the event that you fall sick, your first priority should be to get better. Faculty will be flexible about attendance rules and work with students who are ill.
I have a health condition that makes me more vulnerable to COVID-19. What options will I have for taking courses?
The Office of Accessible Education (OAE) can work with students who have health conditions that require official accommodation. Please contact the OAE if you have any concerns about returning to campus for classes. The OAE works with all colleges to provide all-online schedules where they are needed.
When will classes end for the Spring 2021 semester?
Has spring study abroad been canceled? What about for the summer semester?
What if I don't have a laptop or necessary equipment to complete a particular course?
Portable electronics are available through the library for short-term loans. A limited number of WiFi hotspots and laptops have been purchased through the Father James Carter Digital Equity fund for long-term loans.If you are in need of a device, please contact Ms. Laurie Phillips at email@example.com or submit a request through the BIT report form.
What if I forget my SSO login information?
If you encounter difficulty logging into Single Sign On, you can email firstname.lastname@example.org.
I have OAE accommodations and don’t know how they will work with the available learning formats. Who can I contact?
If you have a question about whether an accommodation is still valid, you should speak with your Accessibility Counselor. If your question is about the mechanics of how an assignment or test will function in Canvas, you should talk to your instructor who may refer you to the Online Learning Team if your question is beyond their expertise.
I love my success coach. Will they be available for the Spring 2021 semester?
Yes! Send them an email and set up an appointment.
I love my librarian liaison. Will they be available for the Spring 2021 semester?
Yes! Contact a librarian liaison via email or chat. Find out more here: http://library.loyno.edu/services/liaisons.php
Will I be able to get tutoring?
Yes, absolutely. The Pan-American Life Student Success Center will continue to provide tutoring and learning support, success coaching and advising, and career development guidance. If you are off campus or prefer an online meeting, they are fully accessible by Zoom. Please consult their website for information about services and about on-ground operations. You can sign up for tutoring using the standard Office of Writing and Learning Support (OWLS). OWLS offers tutoring in math, science, writing, languages, accounting, economics, and more.
Will I be able to meet with my academic advisor?
Absolutely. Advisors can meet with you via video conferencing, phone calls, and email. If you are having difficulty getting in touch with your advisor, please contact Dr. Paul Buehler in the Student Success Center at email@example.com, 504.865.2139, or via pbuehler.youcanbook.me.
How can I view my tuition billing statement?
All student tuition billing statements can be viewed in the e-Commerce system. You can access the e-Commerce system from your LORA account.
How can I make a tuition payment?
Tuition payments can be made online via our e-Commerce system with an electronic check (free service). All that is needed is your financial institutions routing number and your checking or savings account information. Credit card payments are only accepted online as the e-Commerce provider charges a non-refundable 2.85% fee.
Can I mail in a tuition payment?
You can mail in a non-cash tuition payment to the Bursar’s Office directly. Our mailing address is:
6363 St. Charles Avenue
Campus Box 78
New Orleans, LA 70118
Your check payment will be safely secured at the university until we return to campus to post your payment.
Can I speak to a Bursar’s Office representative during normal business hours?
Yes, you can speak with a Bursar’s representative by calling 504.865.2388. Calls will be answered Monday through Friday from 8:30 a.m. – 4:00 p.m. (CDT). You can also send an email to firstname.lastname@example.org and we will respond to your email.
How can I receive a copy of my 1098-T?
Students can contact ECSI for their tax document. If you prefer, you can call them directly at 1.866.428.1098. Live CHAT is also available.
When will practices and league play resume?
We will follow all guidelines laid out by the National Association of Intercollegiate Athletics (NAIA). Following their guidance, we will reach out to student athletes when more information becomes available. View NAIA COVID-19 Resources for more information. Athletic contest tickets will be distributed electronically.
How will you reduce the risk of student athletes spreading illness?
Coaches and student athletes have been trained on symptom awareness, social distancing in athletic events, and infection prevention and control. We have also increased cleaning services in athletics common areas and have provided additional self-cleaning resources to student athletes.
Will my athletic scholarship be maintained?
Yes. We are committed to honoring your athletic scholarship.
Can students return for a fifth season since the NAIA canceled spring 2020 sports?
Yes. Student-athletes competing in spring sports have been granted a fifth season of competition by the NAIA. Additionally, the NAIA has granted a fifth season of competition for fall and winter sports as well.
Is the University Sports Complex open?
What changes have you made to the University Sports Complex?
Cardio equipment has been appropriately socially distanced and maximum occupancy has been posted for the swimming pool, weight rooms, aerobics room, and locker rooms. We will manage these areas on a first come, first serve basis. A mask is required to be worn at all times.
Additionally, services such as towels and equipment rental will not be offered at this time. You are encouraged to bring your own towel, yoga mat, basketball, etc. Guests will be permitted at a later date.
Guests will be asked to wipe down equipment before and after each use. We ask that everyone maintain social distance while working out and navigating the facility.
- Masks must be properly worn at ALL times.
- Sanitize your equipment before and after use.
- No competitive basketball (includes 1-on-1 and 2-on-2). Shoot around only. One person per hoop.
- Follow all capacity signs.
What are the USC swimming pool guidelines?
Please follow these protocols when using the USC swimming pool:
- Maximum capacity of three people per lane.
- Odd-numbered lanes enter from the starting block side, even number lanes enter from the bulkhead.
- Maximum capacity of seven people in the shallow end.
- 15 people allowed on deck at once, with social distancing required.
- 9 people on the terrace at once, with social distancing required.
- Those not swimming must wear masks.
When will community memberships be reactivated?
Community memberships were reactivated on August 17, 2020. If you have questions regarding your membership, group ex, or personal training, please contact Tim Kettenring at email@example.com or 504.864.7374.
Who can I contact with general questions about the University Sports Complex?
What are the Spring 2021 dining hours?
|Orleans Room||The Market||Starbucks||Subway||OBC Grill||Smoothie King||Market at BAC|
|SUN||Brunch/dinner||12 p.m. – 10 p.m.||9 a.m. – 5 p.m.||11 a.m. – 11 p.m.||Closed||Closed||Closed|
|MON||Breakfast/lunch/dinner||8:30 a.m. – 10 p.m.||7 a.m. – 7 p.m.||11 a.m. – 11 p.m.||11 a.m. – 4 p.m.||9 a.m. – 5 p.m.||9 a.m. – 6 p.m.|
|TUES||Breakfast/lunch/dinner||8:30 a.m. – 10 p.m.||7 a.m. – 7 p.m.||11 a.m. – 11 p.m.||11 a.m. – 4 p.m.||9 a.m. – 5 p.m.||9 a.m. – 6 p.m.|
|WED||Breakfast/lunch/dinner||8:30 a.m. – 10 p.m.||7 a.m. – 7 p.m.||11 a.m. – 11 p.m.||11 a.m. – 4 p.m.||9 a.m. – 5 p.m.||9 a.m. – 6 p.m.|
|THUR||Breakfast/lunch/dinner||8:30 a.m. – 10 p.m.||7 a.m. – 7 p.m.||11 a.m. – 11 p.m.||11 a.m. – 4 p.m.||9 a.m. – 5 p.m.||9 a.m. – 6 p.m.|
|FRI||Breakfast/lunch/dinner||8:30 a.m. – 10 p.m.||7 a.m. – 5 p.m.||11 a.m. – 3 p.m.||11 a.m. – 11 p.m.||9 a.m. – 5 p.m.||Closed|
|SAT||Brunch/dinner||12 p.m. – 10 p.m.||9 a.m. – 3 p.m.||Closed||11 a.m. – 11 p.m.||Closed||Closed|
What safety measures will you take for dining services?
In partnership with our food provider, Sodexo, Loyola will continue to enact proven precautions and safety practices, combined with transparent and ongoing communication, to offer healthy, safe, and delicious dining options on campus. The campus dining team is taking every precaution to deliver safe, high-quality food in a carefully controlled environment, including requiring personal protective equipment, frequent hand washing, and regular temperature checks for our staff. We will also eliminate self-service options, expand options for carryout orders, and use touchless technology for transactions. We will follow enhanced cleaning protocols for high-touch areas and limit capacity according to city and state guidelines. We will require a green campus clear screen upon entry into the Orleans Room.
How do I order dining services for pickup?
You can connect your campus meal plan to your Grubhub account and order through the app. Follow these instructions:
- Download the Grubhub app in the App Store or Google Play
- Create an account or log into your account if you already have one
- On your “My Grubhub” account page, select the Settings (gear) icon in the top right corner
- Once in your Settings, click on the “Campus Dining” option
- Search for Loyola University New Orleans
- Select your affiliation (i.e., “Class of 2023” or “I am faculty / staff”)
- Click the “Add campus card” button to sign in through your SSO Portal and connect your meal plan to your Grubhub account
Can I use my daily swipe on my meal plan through Grubhub?
Yes, if you have a block or weekly meal plan, you can place a pickup order at the Orleans Room using your “daily swipe” in your meal plan.
Can I use Wolf Bucks through Grubhub?
Yes! You may also use your Wolf Bucks to place orders at any on-campus dining establishment on Grubhub.
What is Iggy Deaux?
Iggy Deaux are retail dollars that can be added into dining plans. They can be used anywhere Grubhub is accepted. When purchasing a dining plan, Iggy Deaux can be added in increments of $100 to enhance the off-campus dining experience. You can also use Iggy Deaux at on-campus dining establishments if you are running low on Wolf Bucks.
How do I add Iggy Deaux to my meal plan account?
You can add Iggy Deaux to your meal plan account in $100 increments. We will provide a form to add Iggy Deaux available on this page soon.
Does Iggy Deaux expire?
Iggy Deaux will carry over between semesters and school years while you are a student at Loyola University New Orleans. It expires after you graduate.
Where do I pick up my Grubhub order for the Orleans Room?
Stay to the left at the entrance of the Orleans Room to access the designated pickup area. This area is separate from the dine-in service to help reduce waiting times and crowds. We will have staff on hand to help you locate your packaged order. Follow signs for the correct flow of traffic to the marked exit.
Where do I pick up my Grubhub order for Starbucks?
Find your order from the Starbucks pickup shelf next to the coffee bar.
Will commuter students be able to opt out of the required $250 Wolf Bucks commuter fee?
Students who are studying 100% remotely and out of the New Orleans area will not be required to maintain a meal plan. Students who are still commuting to campus and in the New Orleans area will still carry the commuter plan.
Where do I pick up my Grubhub order for Subway, OBC Grill, Smoothie King, or AFC Sushi?
All pickup orders for these retail establishments will be located in the Orleans Room. Follow marked signs through the entrance and exit. Staff will be on hand to help you locate your packaged pickup order.
What payment methods do you accept at The Market?
The Market accepts all of the following payment methods:
- Credit card
- Wolf Bucks
Will food allergy accommodations be met?
Yes, we make it a priority to offer foods that meet your dietary and allergy requirements. Sodexo will have grab-n-go options available to address common food-allergy reactions to milk, eggs, wheat, soy, shellfish, peanuts, and tree nuts. If you require an official food accommodation, please email firstname.lastname@example.org.
Is dining open to the general public?
Dining on campus will only be limited to students, faculty, and staff. Our Campus Visitor Policy outlines our full plan for allowing guests on campus, including dining establishments.
Will cross campus dining be suspended?
Our dining reciprocity program in partnership with Tulane is suspended until further notice. This is a mutual agreement to help reduce the risk of spreading the virus between the two campuses.
What is the latest update from the Center for International Education?
On July 24, 2020, SEVP released updated information and it will affect your F-1 student status for the fall semester 2020 as follows:
- For CONTINUING F-1 STUDENTS, it will be permitted to take your classes entirely online as long as you are enrolled in a full-time course load for the semester as usual. You may study either from inside the U.S. (e.g. on Loyola's campus) or alternatively from outside the U.S. (e.g. from your home country). You can, of course, also enroll in HyFlex classes and/or classes that are taught in person. Your SEVIS record will remain active.
- If you are a NEWLY ADMITTED F-1 STUDENT and are starting your first semester this fall, you are allowed to apply for an F-1 visa and enter the U.S., as long as you are taking at least one class which you are attending in person on campus (this can be a HyFlex class as long as you are attending this class in person and not remotely). If you prefer to enroll in online education only, on the other hand, you would not be allowed to enter the U.S. and you would have to take your classes online from abroad. In this case, our CIE Office will send you a new updated form I-20 with which you can apply for an F-1 student visa for taking classes on campus starting in the spring semester 2021.
We are currently awaiting further guidance for Spring 2021.
If you have questions about your specific situation, please contact email@example.com. For general questions, please refer to the following FAQs.
Do I need a travel endorsement signature from the Center for International Education (CIE) to return to Loyola for the fall or summer term?
Before your trip to return to New Orleans, please, check the Travel Endorsement signature from CIE on page 2 of your form I-20. It needs to be less than 12 months old by the time you will re-enter the U.S. If you need a new signature, please, email CIE (firstname.lastname@example.org) to receive an updated form I-20. During the pandemic, CIE is sending electronically signed forms I-20 by email which are valid documents.
- J-1 students would have to contact CIE by email (email@example.com) regarding a new Travel Validation signature on their form DS-2019.
- J-1 Scholars/Professors should check their form DS-2019 to see if they need a new travel validation signature. It needs to be less than 12 months old by the time you will re-enter the U.S.
Do I need to report my new address?
Where can I find information about res life and dining services?
Will I have to quarantine when I travel to Loyola from outside the United States?
There is no mandatory self-quarantine for new arrivals in Louisiana, and Loyola does not have a mandatory quarantine policy. Get more information about Loyola's COVID-19 prevention plan.
Does my LewerMark Health Plan cover COVID-19 related cases?
If you are enrolled in the Loyola health insurance plan provided by the LewerMark Health Insurance, you can find essential information on the coverage for COVID-19 related cases on our CIE website.
How can I reach CIE?
CIE remains open and you will primarily be able to communicate with us by email:
- You can reach Dittmar Dittrich, the Assistant Director for International Student & Scholar Services, by:
- Email: firstname.lastname@example.org
- Phone: 504.864.7546
- If you are in New Orleans and absolutely need to meet, you will be able to make an appointment with Dittmar Dittrich on our CIE website.
I want to make an appointment to talk with an advisor about Study Abroad. How does that work now?
We will continue to accept appointment requests via our Study Abroad portal. Whether with Peer Advisors or CIE staff, all appointments will be conducted remotely via phone or other videoconference systems. If you request an appointment, please include 1) your preferred method of connecting and 2) your corresponding contact info. Otherwise, the appointment will be conducted via Zoom. Click here to make an appointment.
How do I find the most up-to-date information regarding my program’s status?
How do I find the most up-to-date information regarding my host country’s travel advisory status?
What does my Study Abroad insurance cover?
If you receive insurance coverage through Loyola (LewerMark), you can get policy details and directions on how to access your benefits here. If you receive insurance coverage through ISEP, you can get policy details here. If you receive insurance coverage through your host country or host program, you must check with your policy provider.
What is the status of my Fall program?
All Fall 2020 study abroad programs have been canceled at this time. Loyola will review petitions for exceptions to the study abroad cancellation in cases where studying abroad would not increase risk to a student's health and safety. Please contact your study abroad advisor if you plan to petition for an exception.
What is the status of my Spring 2021 program?
Loyola has made the difficult decision to suspend all Spring 2021 study abroad programs. Loyola will review petitions for exceptions to the study abroad cancellation in cases where studying abroad would not increase risk to a student's health and safety. Please contact your study abroad advisor if you plan to petition for an exception. CIE also encourages students to consider virtual programs.
What is the status of my Summer or Fall 2021 program?
Currently, your program is still scheduled to run as planned. However, we strongly urge you to register for Fall 2021 classes here at Loyola. In the event that your program is canceled, you will have a backup plan in place. Furthermore, if you are planning to participate in an ISEP or non-Loyola program, CIE strongly urges you to clarify the terms of refund.
Does CIE have a final decision date for Summer or Fall 2021?
Unfortunately, the pandemic situation is fluid. Our plan is to periodically reassess the outlook for Summer and Fall 2021 programs. Following these reassessments, CIE will send out an update email to all outbound students.
I have a question that is not answered here. Who do I contact?
Is this an automatic change?
No. You must opt in on LORA. Watch your email for more details.
Are online program students eligible?
Online undergraduates except for those in the RN-BSN program are eligible.
Are graduate and law students eligible?
These programs are governed by more complex accreditation and licensure considerations. Please talk to your Department Chair or Academic Advisor if you have questions about your program.
Is there a limit to the number of courses I can take Pass/Fail this semester?
There is no limit on the numbers of Fall 2020 courses/credits allowed to be taken Pass/Fail, but students without a GPA should be aware of the GPA necessary to maintain TOPS and other scholarships.
What happens to my GPA if I elect to take all of my courses Pass/Fail?
If you select pass and earn a pass for all of your courses, your cumulative GPA will remain what it had been at the end of the Spring 2020 semester. If you fail one or more courses, the F grades will calculate into your cumulative GPA.
Can I use a course graded Pass/Fail to apply for Academic Amnesty?
You may use a P in a P/F course to replace a previous F, but this P will not improve your GPA and you may still be subject to minimum requirements set forth by your major.
I’m on Academic Probation and need to earn a certain GPA to continue at Loyola. Will taking my courses Pass/Fail help or hinder my progress?
As long as you pass every course, electing to take your classes Pass/Fail will grant you, in effect, another semester to improve your GPA and return to good academic standing. Failing some courses will impact your GPA negatively as it would in A-F grading. Earning grades of A or B or even C+ could pull up your GPA.
Will taking some or all of my classes Pass/Fail affect my eligibility for Financial Aid?
Grades of F will continue to impact Satisfactory Academic Progress, the federal guidelines for maintaining eligibility. Grades of P will not hurt your GPA or your ability to get financial aid unless you currently have a Loyola GPA of 0. If you are on financial aid probation and opt in to P/F courses you may need to appeal because your GPA will look low in spite of successful “P”s.
What is the deadline to decide whether to take my course P/F?
January 4, 2021.
Can I change my mind about taking my classes P/F?
You should not complete the form indicating your preferences until you are sure of what you want to do. The decision is irrevocable.
My major requires a minimum grade in certain courses (and/or overall); does a P grade satisfy these requirements?
Please discuss your options with your academic advisor in the major. This is particularly important if you are a student in the Natural Sciences.
Can I still graduate with Honors if I choose P/F?
As long as your cumulative GPA stays at 3.5 or above the latin distinction will stand.
What does an F in P/F mean?
An F is the same in regular grading and P/F grading. Fs count as 0.0 in your GPA and no earned hours in both systems.
What about incompletes?
According to the incomplete policy posted in the University Bulletin an Incomplete grade may be assigned only if the student has completed an appropriate amount of coursework for the semester (generally considered to be 75% or more), and only if the student’s work in the course thus far is passing. As a result, grades of I are not eligible for later opt-in to pass/fail.
Can I opt in for a first eight week class?
Unfortunately no. This policy was adopted after those grades posted and cannot be retroactively applied based on best practices outlined by our accreditor.
Who needs to be tested prior to the start of the Spring 2021 semester?
Any student who will reside in one of our residence halls must present a negative COVID test five days before their assigned move-in date. Any student who plans to be on campus for any reason must also submit a negative test five days before arriving on campus. If you are fully virtual and have no plans to come to campus in the spring, you do not need to submit a test.
Which tests are acceptable?
A PCR test is preferred but antigen testing will be accepted. Tests that are NOT acceptable include antibody (IgM, IgG).
When should campus residents get tested?
Students should be tested within five days before they move into residence halls.
When should off-campus residents get tested?
Students returning to campus for the spring semester should be tested within five days of the first time they plan to come to campus. If your first visit will be for the first day of class, you should be tested on January 15 or later.
I previously tested positive. Do I need to be retested?
If you have previously tested positive, please contact our public health coordinators at email@example.com. If you have tested positive for COVID-19 within 90 days before arrival on campus, then you may not need to retest as long as you do not develop symptoms, but our team will advise you.
What if I can’t get testing prior to coming to campus?
PCR or antigen (rapid) testing is required for students before they arrive, with the negative test results submitted through our online portal. If you are having trouble finding testing in your area, please contact the public health coordinators at firstname.lastname@example.org for assistance.
If you are an on-campus resident and can't provide test results before your scheduled arrival, please complete this form to change your move-in date.
If you are an off-campus resident and do not provide test results before your first day of class, you will be banned from campus for 14 days, or until you provide a negative test result.
Can I still move into the residence hall if my pre-arrival test results are still pending?
You need to have your test result prior to move-in date. If you live on campus and need to change your move-in date, please complete this form.
I haven’t received my test results; can I self-quarantine off campus while I wait?
Yes, you can self-quarantine off campus on your own with friends or family, but please notify housing of your plan and arrange for a new move-in date and time.
How do I submit my results?
You will receive an email inviting you to submit your results to our COVID Result Reporting Portal shortly before your anticipated arrival time. Note that the link in the email is specific to you; please do not forward it.
The information you enter into this portal is secure and will ask you to confirm your CWID prior to granting you entry. The portal will only be accessible to public health professionals who are trained to protect your privacy.
I didn’t receive the invitation to submit my results to the COVID Result Reporting Portal. How do I submit my results without it?
I can’t find the invitation. Who is the email from? What is the subject line?
The email will be sent from "LOYNO COVID Public Health Coordinator" <email@example.com>, with the subject "LOYNO COVID Result Reporting Portal."
See this screenshot for an example.
What documentation is required?
Lab reports will be needed that include:
- Identification information, such as student name and date of birth
- Type of test administered
- Test date
- Name and address of lab
How long will it take to receive test results for the community testing at Mercy Hall?
Depending on the day of your test, it can take 3-5 days for results. For example, if you are tested on Friday, expect results by Wednesday; if you are tested on Monday, expect results on Thursday.
Please self-isolate while your results are pending and consider limiting your activities to the essentials—going to class, getting food, going to medical appointments—and if you do engage in social activities, be sure to wear a mask, stay 6’ apart at all times, and wash your hands or use hand sanitizer frequently.
Can the community testing at Mercy Hall be used to meet pre-arrival requirements?
Yes, if you plan in advance to assure you have obtained the test 5 days prior to your anticipated date on campus. If you need a test sooner, please refer to the community testing options listed below.
Where do I find my test results for community testing at Mercy Hall?
The community testing site is operated by LCMC Health. Once the test results have been reviewed by LCMC staff, they will be released for the patient to see via the Patient Portal. If you already have a LCMC Health account, you should receive an email prompting you to log in and access the portal. If you're a new user, please follow the steps below:
1. Go to LCMChealth.org/patientportal
2. Select "Sign Up for Log in" and create a new account
3. Find the option that says "No activation code?" and click the "Signup Online" to complete direct self-signup
4. Follow instructions on the screen to create your account
5. Download the MyChart app to view results on your phone
Once you create an account you will be able to login and view your results in the portal. If you are positive, please report results to firstname.lastname@example.org.
What if I have issues with the Patient Portal? Where do I find login info or instructions?
Send an email to tayla.bennett@lcmchealth.
How do I report results from community testing to the COVID Reporting Portal?
Click on the link sent to your Loyola email address to access the COVID Result Reporting Portal. This will bring you to the data entry form/survey. Mark the testing facility as Loyola, leave physician phone blank, test type as PCR, and fill in the result and mark COMPLETE. The result will be reviewed by the Loyola Public Health team.
What other options are available to find testing?
Outside of the New Orleans area:
- Check to see if there are free testing sites or drive-through sites to get tested near you.
- Check with your primary care provider to see if they provide testing.
- Pixel by LabCorp is an at-home PCR test kit. It is covered by most insurance.
In the New Orleans area:
If you need help finding testing locations in your area, our partners at InsideTrack can assist you with free on-demand coaching. You can connect with a coach by filling out this form.
My pre-arrival test is positive. What do I do now?
Please contact SHS at 504.865.3326 or use the #CampusClear app to report a pre-arrival positive test. Our Public Health Coordinators will contact you to enact your COVID Positive Plan and connect you with resources you may need. If you are still at home, you should delay your travel and contact your healthcare provider for evaluation. You cannot come to campus until you’ve met requirements to leave isolation, are no longer contagious, and have been cleared by SHS.
If you do not develop symptoms, isolation can usually end 10 days after the positive test. If you do develop symptoms, follow the guidance of your healthcare provider. Typically, isolation can end after a minimum of 10 days and at least 24 hours of symptom improvement, including no fever without the use of fever-reducing medications like Tylenol, ibuprofen, etc.
If you test positive after moving on campus, you should call SHS at 504.865.3326 immediately, available Monday – Friday, 8:45 a.m. – 4:45 p.m. SHS will help students enact their COVID Positive Plan. If a student tests positive or receives the notification of exposure to coronavirus after hours or on weekends when Student Health is closed, LUPD will be on call to help connect the student to necessary resources. Call LUPD at 504.865.3434, available 4:45 p.m. – 8 p.m. during the week and 8 a.m. – 8 p.m. on weekends.
I was tested and now I have symptoms while waiting for results. What should I do?
Please contact Student Health Services at 504.865.3326 and use the #CampusClear app to report symptoms.
My test was negative, but now I’ve developed symptoms that could be COVID-19. What should I do?
If you are still at home, you should delay your travel and contact your healthcare provider for evaluation and testing. If you test positive, you cannot come to campus until you’ve met requirements to leave isolation and are no longer contagious. The minimum time for isolation if diagnosed with COVID is 10 days and at least 24 hours of symptom improvement, including no fever without the use of fever-reducing medications (Tylenol, ibuprofen, etc.).
If you develop symptoms after moving on campus, you should call SHS at 504.865.3326 for a telephone screening, available Monday – Friday, 8:45 a.m. – 4:45 p.m. If you test positive, SHS will help you enact your COVID Positive Plan. If you test positive or receive the notification of exposure to coronavirus after hours or on weekends when Student Health is closed, LUPD will be on call to help connect the student to necessary resources. Call LUPD at 504.865.3434, available 4:45 p.m. – 8 p.m. during the week and 8 a.m. – 8 p.m. on weekends.
My test was negative, but I just got word that I was in close contact with someone who was diagnosed with COVID-19. What should I do?
Call the Loyola Public Health Coordinators at 504.865.3757, available Monday – Friday, 8:30 a.m. – 4:45 p.m or email at email@example.com.
Whether you are home or you already moved onto campus, you will need to complete a quarantine period. If you complete a daily survey to monitor for symptoms during your quarantine period, this time will be shortened from 14 to 10 days starting from the day of your last contact with the person who tested positive.
How will I receive accommodations for the academic year?
The Office for Accessible Education will work with students who have diagnoses that require reasonable accommodations. Please contact the Office for Accessible Education if you have any concerns about returning to campus for classes or anxiety around online courses. The OAE works with all colleges to provide all-online schedules where they are needed.
How do I contact my accessibility counselor?
Continue to make appointments through the OAE webpage. Your counselor can visit with you via phone, Google Meet, or Zoom. The method for your meeting will be emailed to you via YouCanBookMe.
What housing options will be available for Spring 2021?
Contact your Accessibility Counselor via email/phone to discuss your options for housing. The deadline to request housing accommodations for Spring 2021 for new students is December 1, 2020.
What if I don’t have a laptop or access to wifi?
WiFi is available to all local students in common campus spaces. A limited number of WiFi hotspots and laptops have been purchased through the Father James Carter Digital Equity fund. If you are in need of a device, please contact Ms. Laurie Phillips at firstname.lastname@example.org or submit a request through the BIT report form.
Can I get an accommodation for a food allergy?
Yes, please email email@example.com for food accommodations.
What is Aira?
Aira is a service that helps low vision or blind individuals navigate the world and complete daily tasks. Using a smartphone application, users connect to a remote, highly-trained agent who can see the user’s surroundings through the phone’s camera and offer assistance. It is available for free to anyone on Loyola University New Orleans’ campus.
How can I access Aira?
Anyone on our campus, including students, staff, faculty, and visitors, can use the Aira service by downloading the free Aira app on their smartphone and connecting to a trained agent through the app. You must enable location services in the app to gain unlimited access on our campus.
What type of help can Aira provide?
Aira agents can see the user’s surroundings through their smartphone camera and describe the setting. Some other examples of how Aira agents can help include:
- Finding a classroom or building on campus
- Reading signage or information on a bulletin board
- Locating elevators, stairs, and doors
- Assisting with electronics and technical support
- Accessing public transportation and shuttles
As we’ve made many new changes to our campus environment and social distancing protocols, Aira will be even more helpful for those with visual differences. Agents can help users navigate waiting areas and follow social distancing and directional markers.
Can I access Aira off campus?
Aira services are unlimited on campus and free for the first 5 minutes for off-campus calls.
What programs/events will be occurring?
The Department of Student Life and Ministry has been working very hard to create innovative and safe engagement opportunities on campus. We have virtual events as well as in-person programming following university and city safety guidelines. We are being very creative in how we continue to support important student engagement opportunities such as Fraternity and Sorority life, student organizations, and leadership formation opportunities. Check out our calendar of virtual and in-person programming on HowlConnect and search our directory of student organizations, who are recruiting both in person and virtual members.
Are there any virtual engagement offerings?
Will the Danna Student Center be open?
The Danna Student Center will be open daily 7 a.m. – 2 a.m.
How will the Bookstore operate for students to return rented textbooks from the fall semester?
Rented textbooks are due back the last day of finals: December 18, 2020. If you don't need it, return it. If you need it, keep it.
If you are done with your rented textbook, turn it in to the Bookstore BEFORE you leave in November. IF YOU DON'T NEED IT, RETURN IT.
If you need it for finals, keep it. You will get an email with instructions sent to the address you used when you ordered your rented textbooks. IF YOU NEED IT, KEEP IT and follow instructions to return after finals.
Questions? Contact the Bookstore at firstname.lastname@example.org.
How will the Bookstore operate for students to purchase/rent spring textbooks?
The Bookstore again will offer contactless delivery of all textbooks. This time, however, the Bookstore will carry the textbooks, allowing for faster updates to faculty and faster fulfillment of textbooks of online orders (2-3 days instead of 2-3 weeks). Also, have your textbooks shipped either to your off-campus address or for in-store pick up.
Again, students should order as soon as possible. Students can find and order textbooks in LORA by pulling up their class schedule OR on the Bookstore website by searching for classes.
If you have any questions or comments, please contact the Bookstore at email@example.com.
Are there any spiritual-based counseling services available?
Yes. Please contact Student Life and Ministry at 504.865.3622 or firstname.lastname@example.org to request an appointment.
Will my student organization be allowed to travel during the school year?
The university (e.g. SGA) will not approve or provide funding for any travel for individuals or student organizations (e.g. to attend conferences). Students are expected to remain in the New Orleans area during the Spring 2021 semester, refraining from unnecessary travel.
Will Iggy’s Cupboard remain open?
Iggy’s Cupboard will remain open by appointment (Monday – Friday noon to 7 p.m., weekends noon to 5 p.m.) to any member of Loyola's community that may need a little extra help. Schedule a time to visit online. Please book an appointment at least two hours in advance.
I am a member of Fraternity and Sorority Life. How will this affect me?
Student Life and Ministry will work closely with national organizations and chapter advisors to assist in providing support to members during this time. The Department of Student Life and Ministry, in partnership with our Fraternity and Sorority Life chapters, has been working very hard to create innovative and safe engagement opportunities. All chapters will have virtual events. Some chapters, who have been granted approval from both their nationals and the university, will have in-person programming following university and city safety guidelines. Lastly, chapters are permitted to host recruitment or intake processes with approval from their national headquarters and the university.
For specific questions, please contact Dale O’Neill, PhD, Director of Student Life and Ministry via email at email@example.com or by phone at 504.865.3622.
What about Immersion Programs and Summer Programs?
Currently, all university-related international travel is suspended. Student Life and Ministry will notify students when this restriction is lifted and Immersion programs continue.
Will Mass still be celebrated on campus?
What services are available to students?
The Student Health Services (SHS) clinic will be open by appointment only. Appointments are free of charge for students. Students can call SHS at 504.865.3326, Monday – Friday from 8:30 a.m. – 4:45 p.m.
For after-hours consultations, students can call the Ochsner COVID info hotline 24/7 at 844.888.2772. Telehealth stations are located at the Danna Student Center, Founder’s Hall, and the Law School for students to speak virtually with a health care provider.
A Registered Nurse or Nurse Practitioner on the SHS staff will contact any students who test positive for COVID-19 daily to assess their symptoms and offer guidance.
Is COVID testing available at Student Health Services?
Testing for Symptomatic Loyola Community Members:
- Any member of the Loyola community who is experiencing COVID symptoms should call SHS at 504-865-3326 to schedule an appointment for COVID testing. Hours are Monday through Friday, 8:30 a.m to 4:45 p.m., closed for University holidays.
- Students are given a full medical assessment in their appointment, including but not limited to, rapid antigen COVID testing, as indicated. The cost for this test is $5.
- As the schedule permits, faculty and staff can receive rapid antigen COVID testing and recommendations for further assessment and care. The cost for this test is $5.
- Any member of the Loyola community who begins experiencing COVID symptoms while in quarantine should call SHS to schedule COVID testing.
Testing for Asymptomatic Students:
- Confirmed exposures (i.e. someone in quarantine): COVID testing is not currently recommended for confirmed exposures that are asymptomatic, but will be conducted upon request. SHS staff will discuss questions re: testing dates, type of test, etc. on an individual basis.
- No confirmed exposure: Per CDC and FDA guidelines, rapid antigen testing is contraindicated for this purpose. PCR testing is accessible in SHS through insurance or private pay at $100, or students can access free testing through the city of New Orleans. It is the student’s responsibility to confirm with their insurance that asymptomatic COVID testing is covered.
After Hours/ Weekend Care:
- Ochsner COVID-19 Patient Hotline at 844-888-2772
- Local Urgent Care and other resources
Will the Student Health Center hours be extended during the COVID crisis?
Student Health Services will continue to operate Monday – Friday, 8:30 a.m. – 4:45 p.m. Students can call the Ochsner 24/7 COVID info hotline at 844.888.2772 to speak with a health care professional on weekends and after hours and email firstname.lastname@example.org at any time.
What protocols will the health clinic follow in relation to COVID-19?
Loyola University partners with Ochsner Health System to operate our health clinic. Our student health team follows protocols established by Ochsner, Louisiana Department of Health, and the CDC. Our model has changed to appointment only instead of walk-in/first come first serve. Students will be required to complete virtual paperwork prior to arrival and follow these guidelines for the appointments:
- No visitors or friends will be allowed in clinic with you.
- The door to the clinic is locked at all times. Please call us to be let into the clinic when you arrive (504.865.3326).
- You must wear a face mask to enter the clinic and keep the mask on unless advised otherwise.
- We will take your temperature at the door prior to you entering.
Should I contact SHS if I experience COVID-19 symptoms?
Yes, students experiencing COVID symptoms should call SHS at 504.865.3326 for a telephone screening, available M–F from 8:30 a.m. – 4:45 p.m. SHS will determine whether COVID testing is indicated and schedule a time for the student to get tested at the clinic. After hours or on weekends, students who are symptomatic should contact the Ochsner COVID info hotline at 844.888.2772.
How will I know if I am exposed to COVID-19?
There are two primary ways you will know if you have been exposed.
Option 1: Someone from the Louisiana Department of Health, or from Loyola called and told you so. This means that during COVID, you need to actually answer phone calls from unknown numbers. They are limited in what they are allowed to communicate on your voicemail, and lots of people have full voicemail boxes, and/or don’t check their voicemails. So please make sure you pick up your phone and have space in your voicemail box. Also, please be honest with them!
Loyola has implemented new amnesty policies specific to COVID-19 that state you will not receive any punitive sanctions for any information you disclose to contact tracers about where you’ve been, who you have seen, or what you’ve been doing. We can’t stress this enough, we would rather you be honest to keep more people safe than have anyone lie because you are afraid of getting in trouble.
If you are informed of a confirmed exposure, the contact tracer who calls you will tell you how long to quarantine. If the person informing you isn’t from Loyola, call the Loyola public health coordinators at 504.865.3757, available Monday – Friday, 8:30 a.m. – 4:45 p.m.
If a student tests positive or receives the notification of exposure to coronavirus after hours or on weekends when Student Health is closed, LUPD will be on call to help connect the student to necessary resources. Call LUPD at 504.865.3434, available 4:45 p.m. – 8 p.m. during the week and 8 a.m. – 8 p.m. on weekends.
Option 2: I was within less than 6 ft, for 15 minutes or more, of someone who has a confirmed positive test result, within 2 days prior to their experiencing significant symptoms, or if they were asymptomatic, within 2 days of their taking a positive test. If you find out that this is true, give our public health coordinators a call at 504.865.3757 ASAP and let them know you’ve been exposed. If you are not sure, you can go ahead call our public health coordinators for help during business hours or LUPD after hours and on weekends.
What is the amnesty policy for COVID-19?
Our normal amnesty policy for drugs and/or alcohol will still apply; see the policy here. In addition, we want to encourage students to be honest if they must speak with a Contract Tracer about where they have gone and who they may have interacted with in case they contract COVID-19. So that students feel comfortable sharing where they have gone and who they have interacted with to a Contract Tracer, students will not receive punitive sanctions for any information they disclose to a Contact Tracer that would otherwise constitute a violation of the Student Code of Conduct or the COVID-19 Addendum to the Student Code of Conduct. Students receiving amnesty may still receive educational resources or be required to meet with a representative from Student Health, or their designee, to ensure they understand health and safety guidelines related to COVID-19.
What if I am diagnosed with COVID-19?
If a student tests positive for COVID-19, they should call SHS at 504.865.3326 immediately, available Monday – Friday, 8:45 a.m. – 4:45 p.m. SHS will help students enact their COVID Positive Plan. If a student tests positive or receives the notification of exposure to coronavirus after hours or on weekends when Student Health is closed, LUPD will be on call to help connect the student to necessary resources. Call LUPD at 504.865.3434, available 4:45 p.m. – 8 p.m. during the week and 8 a.m. – 8 p.m. on weekends.
If a student falls ill due to COVID-19, will SHS be able to transfer them to a hospital?
Students in self-isolation should follow all recommendations of their health care provider, which may include hospitalization if a higher level of care is required. Examples of symptoms that require a higher level of care include hypoxia (low oxygen levels), shortness of breath, uncontrolled fever, and/or dehydration.
What health insurance options are available to students?
This year, there is no Loyola sponsored health insurance plan for students. Please go to your insurance website and check to see if you have coverage in New Orleans. If you have out-of-state Medicaid, are uninsured or underinsured, visit www.healthcare.gov, call 504.865.3835 to schedule a case management appointment, or visit our website for help finding coverage in the greater New Orleans area. Our team will work with you to help you find coverage in Louisiana.
Please note, that while visits to Student Health Services are provided at no additional cost to students, any labs or tests (except as specified below) will be charged to your insurance or your student account.
You are required to complete a COVID-19 daily symptom self-assessment using the #CampusClear app, and to follow the recommendations of Student Health Services, including any recommendation for necessary lab work. While it is your responsibility to ensure that you have a plan to pay for your medical care, no one will be refused COVID-19 testing if it is recommended by the Student Health Services staff.
Are you offering a health plan for students from outside the U.S.?
All F-1 and J-1 visa holding international students at Loyola University New Orleans are required to have health insurance. This requirement is for your health and safety, should you become ill or need to seek medical attention. You are automatically billed and enrolled in a plan provided by Lewermark Insurance that is specifically designed to meet the needs of international students. Learn more on this page.
How is Loyola planning to handle seasonal flu cases or typical illnesses?
Student Health Services is strongly encouraging students to receive their annual flu shot vaccination. Students can receive their flu shot at any nearby pharmacy. Castellon Pharmacy on Oak St. is offering flu shots for $27 self-pay without insurance, and preservative-free flu shots are offered at all Walgreens locations.
In addition, we will be swabbing students for the flu and treating them the same as we have in the past. We will write prescriptions for Tamiflu and give them school notes to miss classes. We will continue to offer our regular health services by appointment only.
Does Loyola plan to offer COVID vaccination in the future, and if so, is there an estimated timeline for this?
Loyola is working closely with the Louisiana Department of Health to make the vaccine accessible to students, faculty, and staff as soon as possible.
Where can I find free wifi access in Louisiana?
The Louisiana Library Network, or LOUIS, worked with data from the Institute of Museum and Library Services, the state library, and public libraries across the state to build a master list of public library locations and details about their wifi access. Clicking on a pin will provide additional access details for each site. They are continuing to update the map as new information comes in. View the map here.
New Orleans residents can also find resources at ready.nola.gov. Scroll down the page to the section on Internet & Cellular Service.
How can I submit a room change request for the Spring 2021 semester?
If you would like to change your room for the Spring 2021 semester, please complete the Semester Room Change form and email it to email@example.com. Semester room change requests must be received by November 6, 2020. You will be notified of your room change approval by November 13, 2020 at 5 p.m. CST. If you are approved for a semester room change, you are required to move to your new space and be checked out of your old space by November 25, 2020 at 5 p.m. If your new space is not available, you must store your items at your own expense until the spring semester.
Will I have to get tested before I come to campus?
Yes, we will be requiring students to test for COVID within five days before their arrival to campus for J-term/Spring 2021 semester. Review our COVID Testing FAQs for more information.
Can I mail items directly to my residence hall before move-in day?
Yes, but no more than 2 boxes will be accepted per resident. Please limit the size of the box to no larger than 24" x 18" x 24" (W x L x H) or 6 cu/ft. Please use the resident’s full legal name and the following address:
Full Legal Name
200 LaSalle Ct.
New Orleans, LA 70118
You can find more information, including details about early drop-off programs, on this page.
Can I request a single room instead of my current room placement?
If you would prefer a single room, please contact Residential Life at firstname.lastname@example.org or call 504.865.2445 and we will place you on the wish list. We can't guarantee that we can fulfill every request at this time.
Is the Alder Hotel still an option for upperclassmen?
No, with adequate space on campus, we will be able to accommodate students wishing to live on campus this spring semester.
How will you keep residence halls safe during the ongoing pandemic?
Loyola, like many other universities, has made the decision to reduce the density in our residence halls to minimize risk of infection spread. We will also implement enhanced cleaning protocols in all common spaces and restrooms. We will be cleaning common area/community bathrooms twice daily. Additionally, cleaning supplies will be available in common areas so that students may sanitize before and after use, particularly those with high touch surfaces. We will not be cleaning internal suites or apartment bathrooms. Students will self clean those.
How will you check if students show symptoms in the residence halls?
We are using the #CampusClear symptom checker app. We will make sure students report symptoms, take their own temperature, and stay home if they feel unwell. All students living in residence halls will receive guidance and frequent check-ins from residence hall assistants (RAs). All students at Loyola will complete COVID-19 education before returning to campus.
Will I have to wear a mask inside my residence hall?
Students will be required to wear masks in community spaces. They will not be required to wear them in their room, but it is highly encouraged for students to do so, unless sleeping.
Will there be a curfew for residence halls?
No, we will not have a curfew at this time.
Are we allowed to have visitors on campus in the resident halls?
We will not allow outside visitors or visitors between residence halls. You can review our Campus Visitor Policy to learn about general requirements for visitors on campus.
If I am living on campus will I be able to travel during the school year?
All students living in on-campus or off-campus housing during the Spring 2021 semester will be expected to remain in the New Orleans area during the semester, refraining from unnecessary travel until we go home at the end of the semester. If you must travel for other reasons, we ask that you continue to carefully follow Loyola's social distancing guidelines wherever you go.
If I decide mid-semester that I feel unsafe and want to move back home and continue my studies remotely, will I get a housing refund?
We are determined, unless circumstances make it impossible, to keep residence halls open this year. Your housing contract functions like any lease for off-campus housing would. If you yourself choose to leave campus or go elsewhere past the fifth week of classes using our normal prorated credit policy, we will not issue refunds. Learn more about our policies for Canceling Housing.
If the residence halls undergo a mandated shutdown by city, state or federal officials, then a prorated credit will be applied to student accounts for the duration of the shut down. For example, if state officials require Loyola to close the residence halls for two weeks and then reopen, residential students would receive a two-week room credit.
Will there be a residential assistant (RA) to support students on each floor?
Yes, we are maintaining our typical staffing model of one RA per floor/wing community.
Will I be able to safely isolate in the residence halls if I test positive for COVID-19?
Yes, we have a designated COVID isolation ward for students living on campus to safely complete a mandated isolation period if they test positive for COVID-19. If you choose this option for isolation, you will be required to stay in your assigned isolation room, except to use the restroom, for the duration of your isolation. Meals will be delivered to you. Laundry service will also be provided via pickup and delivery service, as you will not be able to utilize common area laundry facilities. Certified Nursing Assistants will check on your daily in person, and SHS will check in with you daily about your symptoms via telephone or video chat. You are required to answer these calls, and to follow all health recommendations, including regular symptom checks, and any recommendation that you be transported to the hospital.
Check our what to expect in quarantine/isolation page for more information.
What will students need to bring if they need to move to the COVID isolation ward?
They should pack a bag with essentials. They will need to bring a pillow, towel, items they need for class, personal items, preferred snacks, and any medications they need. Bed linens will be provided. We will deliver continental breakfast and serve hot meals twice daily from the dining hall. Laundry and mail services will be provided. SHS will call them daily to check on them.
What is the Spring 2021 semester closing date?
The closing date for the residence halls is Friday, May 14, 2021 at 5 p.m. CST. Extensions can only be approved by the Director of Residential Life and are only for extraordinary circumstances. Please book travel accordingly. If you need to request an extension due to extraordinary circumstances, you must complete this form by April 15, 2021. Your request will be reviewed and a final decision provided by May 1, 2021.
How can I contact Residential Life?
Residential Life is available for phone and/or video appointments to assist students. Email email@example.com or call 504.865.2445 if you have any questions about your housing plan. After the start of the semester, in-person appointments will be available upon request on a limited basis.