What programs/events will be occurring?
All in-person Student Life and Ministry and student organization events are canceled for the summer.
Are there any virtual engagement offerings?
Are there any spiritual-based counseling services available?
Yes. Please contact Student Life and Ministry at 504.865.3622 or firstname.lastname@example.org to request an appointment.
How can I access ebooks from the bookstore?
Loyola’s bookstore is offering free ebook access. For more information, please visit https://loyno.bncollege.com/shop/loyno/home.
Will the Danna Student Center be open?
The Danna Student Center (DSC) will remain open for the summer for the following hours: Monday – Friday from 7:00 a.m. to 8:00 p.m. and Saturday – Sunday from 11:30 a.m. to 8:00 p.m.
Will Iggy’s Cupboard remain open?
Iggy’s Cupboard is available by appointment only, Tuesdays from 2–3 p.m. and Wednesdays from 9 a.m.–4 p.m. These summer hours are effective May 11–August 15. Please call Student Health Services at 504.865.3326 to schedule a time to visit.
For food assistance within the greater New Orleans area, please visit ready.nola.gov or dial 211.
For food assistance in Louisiana, contact Second Harvest Food Bank Southeast Louisiana at no-hunger.org or call 855.392.9338.
Students can also find access to free or reduced resources, including food, housing, healthcare, and more through the social care network at https://www.auntbertha.com/
For Iggy's Cupboard info, questions, or concerns, contact Heather Malveaux at email@example.com.
Will my student organization be allowed to travel during the school year?
The university (e.g. SGA) will not approve or provide funding for any travel for individuals or student organizations (e.g. to attend conferences). Students are expected to remain in the New Orleans area during the Fall 2020 semester, refraining from unnecessary travel until we go home at Thanksgiving.
I am a member of Fraternity and Sorority Life. How will this affect me?
All in-person organization events and meetings are canceled. Per our student organization policy, registered student organizations are prohibited from hosting any in-person events during university online operations. Student Life and Ministry will work closely with national organizations and chapter advisors to assist in providing support to members during this time. For specific questions, please contact Dale O’Neill, PhD, Director of Student Life and Ministry via email at firstname.lastname@example.org or by phone at 504.865.3622.
What about Immersion Programs and Summer Programs?
Currently, all university-related international travel is suspended. Student Life and Ministry will notify students when this restriction is lifted and Immersion programs continue.
Will Mass still be celebrated on campus?
Loyola will continue to offer a live streamed Mass from Ignatius Chapel on Sundays at 10:30 a.m. You can find the link to watch the Mass here. Currently, in-person attendees are limited to those pre-approved by a closed sign-up process.
What is the Keep Americans Connected Pledge?
AT&T, CenturyLink, Sprint, T-Mobile, and many other carriers have publicly committed to the "Keep Americans Connected Pledge" to ensure customers aren't cut off from communications services during the coronavirus pandemic. This includes no shutoffs, no late fees, and making wifi hotspots available to anyone who needs them.
Learn more about the pledge, which has been extended to June 30.
Where can I find free wifi access in Louisiana?
The Louisiana Library Network, or LOUIS, worked with data from the Institute of Museum and Library Services, the state library, and public libraries across the state to build a master list of public library locations and details about their wifi access. Clicking on a pin will provide additional access details for each site. They are continuing to update the map as new information comes in. View the map here.
New Orleans residents can also find resources at ready.nola.gov. Scroll down the page to the section on Internet & Cellular Service.
What services is AT&T offering?
AT&T will offer open hot-spots, unlimited data to existing customers, and $10/month plans to low income families. Read the full AT&T update.
What services is Altice USA (Optimum/Suddenlink) offering?
Altice USA is offering free broadband internet to households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access. Read the full Altice USA update.
Eligible households interested in this solution can call:
- 866.200.9522 to enroll in Optimum region
- 888.633.0030 to enroll in Suddenlink region
What services is Charter Spectrum Broadband offering?
Charter will offer free broadband and wifi access to households with K-12 and/or college students who do not already have a Spectrum broadband subscription. To enroll call 844.488.8395. Installation fees will be waived for new student households. Read the full Charter update.
What services is Comcast offering?
Comcast will offer free Xfinity wifi hotspots, unlimited data for all customers at no extra charge, no late fees or disconnects, and free Internet Essentials to new low-income customers. Read the full Comcast update.
What services is Cox offering?
Cox will not terminate service to residences or small businesses that are unable to pay their bills due to disruptions caused by the coronavirus. For those affected, Cox will waive late fees as well. Read the full Cox update.
What services is Sprint offering?
Sprint will provide unlimited data to existing customers, and will allow all handsets to enable hot spots at no extra charge. Read the full Sprint update.
What services is T-Mobile offering?
T-Mobile will follow all stipulations in the FCC agreement above, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot spots at no extra charge. Read the full T-Mobile update.
What services is Verizon offering?
Verizon will waive late fees for residential or small businesses that have been impacted by the coronavirus. In addition, the company will not terminate service to any resident or small business because of their inability to pay their bills due to disruptions caused by the coronavirus. Read the full Verizon update.
What is the CARES Act?
The Coronavirus Aid Relief and Economic Security (CARES) Act is the largest relief act in American history and is intended to speed relief across the American economy. It is meant to keep businesses and individuals afloat during an unprecedented freeze on the majority of American life.
How were CARES Act funds awarded in higher education?
The CARES Act stipulates a funding formula to divide funds among institutions. The formula has two distinct parts:
- 75 percent of the funds were awarded based on the institution’s fulltime in-person Pell grant recipients as a share of the national total.
- 25 percent of the funds were awarded based on the institution’s fulltime in-person enrollment who are not Pell Grant recipients as a share of the national total.
The monies provided by the CARES Act come with guidelines governing the use of these funds. Specifically, at least 50 percent of the funds must be used to provide direct Emergency Student Aid to students for expenses related to the disruption of campus operations due to the virus. Expenses related to food, housing, course materials, technology, health care and child care are specifically mentioned in the Act. The remaining 50 percent should be used to cover Institutional Expenses, such as lost revenue and costs associated with the transition to distance education.
Read the FAQs provided by the IRS to learn more about how higher education institutions can use provided funds under the CARE Act.
How much money did Loyola receive?
Loyola received $2,913,258 total, and half of that ($1,456,629) has gone directly to students in the form of emergency student aid grants. The other $1.45 million will be used to cover some of the significant institutional costs associated with the disruption related to the coronavirus. Loyola estimates its losses as of May 1, 2020 to be over $3 million, the majority of which is in the form of refunds/credits of room and board fees.
Click here for a list of the amount received at every college and university in the U.S.
Who is eligible to receive funds?
The federal government stipulated that students studying either part- or full-time in on-ground programs as of March 13 are eligible to receive funds. Students studying in fully online programs prior to March 13 are not eligible. The federal government also stipulates that students must be eligible to receive Title IV funds, such as Direct Subsidized/Unsubsidized Loan, Direct Graduate PLUS Loan, Direct PLUS Loan, Federal Pell Grant, Federal Supplemental Educational Opportunity Grant (SEOG), and Federal Perkins Loans, all of which require filing the FAFSA.
How did Loyola select who is eligible to receive money?
Loyola convened a group of administrators from across the institution to develop a process of determining eligibility. Loyola has opted to award $900 in immediate, direct grants to students who have the most need as determined by their Estimated Family Contribution on the FAFSA. Students who filed a FAFSA during the 2019-20 academic year and who had an Estimated Family Contribution of $0 - $5,500 will receive the CARES Act Grant automatically. Approximately 1,100 Loyola undergraduates and 300 graduate and law students met initial eligibility criteria.
To meet the needs of students who do not meet initial eligibility criteria, Loyola has created an emergency expense fund utilizing the remaining 17 percent (approximately $213,000) of the CARES Act fund to provide access to relief for those students who have expenses related to coronavirus.
How have the funds been distributed?
Students who were determined to be eligible received a notification from the Office of Student Financial Services directing them to a link in Loyola’s LORA system, where they affirmed their eligibility and requested their preferred method of delivery of the grant (U.S. mail or direct deposit). This included eligible undergraduate, graduate, and law students enrolled in face-to-face programs. Eligible students will have until June 1 to let Student Accounts know how they want to receive their grant. After June 1, all grants will be distributed by paper check and delivered by U.S. mail to the address of record.
A friend of mine at another school is getting $3,000. Why am I getting less, or nothing at all?
Each college or university received different amounts based on a funding formula outlined above. The U.S. Department of Education gave each institution latitude and discretion in determining how to award the grants, but encouraged institutions to make determinations based on financial need.
Can I receive more than $900 from the CARES Act relief fund?
Unfortunately, no. In trying to maximize equity and help as many students as possible, we have made the determination that the maximum grant cannot exceed $900.
I filled out the form for the CARES Act Grant for students with financial need due to COVID-19 related expenses, but did not meet the original eligibility requirement. Why didn’t I receive the $900 I requested?
Only students who met initial eligibility requirements were guaranteed the $900 in CARES Act Grants. Loyola received close to 450 requests for the remaining $158,000 in CARES Act funds, and our CARES Act Committee made the determination to award the remaining funds equally across all eligible recipients and give each student $350. Students were informed via email on May 21, 2020.
I tried to apply for the CARES Act Grant. Why did I receive a notice that Loyola is no longer taking applications?
Loyola has distributed all of the $1.45 million dollars in CARES Act Grant funds.
Why are online students excluded from receiving money from the CARES Act?
Guidance from the federal government suggested that online students were excluded because they experienced less disruption from the move to online instruction, vacating residence halls, etc., due to the coronavirus.
What are acceptable expenses under the CARES Act?
The CARES Act encourages us to help students who have incurred a range of different expenses including, but not limited to:
- Housing and moving expenses (e.g. rent, storage)
- Technology (e.g. internet, routers, computers, cameras, software)
- Transportation (e.g. unexpected travel costs)
- Child care
- Medical expenses
- Increased utility costs
Can I use this grant to pay my tuition bill?
Yes, but it must be your choice. Loyola cannot credit your account with the CARES Act grant you receive. You must cash the check and then choose to pay your bill.
I have a computer on loan from Loyola and a hotspot. Can I use this money to buy a computer or wi-fi hotspot?
Technology expenses associated with coronavirus disruption are acceptable expenses. If possible, we strongly recommend that you use your CARES Act grant to make sure you have a reliable computer and wi-fi in the event that Loyola needs to resume online instruction. We cannot ensure that Loyola will have enough loaner computers to meet demand.
Do I have to keep receipts or provide anything to Loyola?
You do not. Other than filling out the form in LORA for initial grant recipients, or filling in the request for assistance form, you do not have to provide anything to Loyola.
Is this grant considered taxable?
As of May 7, 2020, the IRS determined that the grants are NOT considered taxable income. Read more here.
Can I donate my funds to someone who needs them more if I do not need this award?
Yes, and thank you. You can refuse the funds if you do not need them, in which case they will be put into the emergency expense fund to help other Loyola students. Please contact Student Financial Services at email@example.com or call 504.865.3337.
How will I receive accommodations for the Fall 2020 semester?
The Office of Accessible Education will work with students who have health conditions that require official accommodation. Please contact the Office of Accessible Education if you have any concerns about returning to campus for classes. The OAE works with all colleges to provide all-online schedules where they are needed.
How do I contact my Accessibility Counselor?
Continue to make appointments through the OAE webpage. Your counselor can visit with you via phone, Google Meet, or Zoom. The method for your meeting will be emailed to you via YouCanBookMe.
What housing options will be available for Fall 2020?
Contact your Accessibility Counselor via email/phone to discuss your options for housing.
What if I don’t have a laptop or access to wifi?
What services are available to students for Fall 2020?
The Student Health Services (SHS) clinic will be open by appointment only. Appointments are free of charge for students. Students will be responsible for charges incurred for lab work and medications.
Students are encouraged to download the free Ochsner Anywhere Care app for 24/7 access to medical providers. Virtual visits cost $10 using the Ochsner Anywhere Care App and the Loyola coupon code LUSTUDENT. Telehealth stations will be located at the Danna Student Center, Founder’s Hall, and the Law School.
Students can call SHS at 504.865.3326, Monday – Friday from 8:30 a.m. – 4:45 p.m. For after-hours consultations, the Ochsner On Call nurse consultation line is available 24/7 at 1.800.231.5257.
What protocols does Loyola follow in relation to COVID-19?
Loyola University partners with Ochsner Health System for our Student Health Services. Our student health team currently follows protocols established by Ochsner. Students will be informed of the safety protocols prior to their arrival for appointments. SHS staff will conduct temperature checks and questioning upon arrival at the clinic, and appointments will be staggered to limit density in the clinic and waiting room.
Should I contact SHS if I experience COVID-19 symptoms?
Yes. Students experiencing COVID symptoms should call Student Health Services (SHS) at 504.865.3326 for a telephone screening, available Monday – Friday from 8:30 a.m. – 4:45 p.m. SHS will determine whether COVID testing is indicated. While waiting for the results, students should self-isolate in place. After hours or on weekends, students who are symptomatic should contact the Ochsner Help Line at 1.800.232.5257, utilize Oscher’s COVID testing site.
What if I am diagnosed with COVID-19?
How will I meet with my counselor?
The University Counseling Center (UCC) will continue to offer remote counseling in the fall and will resume in-person appointments when safe to do so and will follow appropriate health protocols.
How do I make an appointment?
Appointments can be scheduled by calling 504.865.3835, Monday – Friday from 8:30 a.m. – 4:45 p.m.
What if I am experiencing a mental health crisis?
Students can call our counselor on-call 24/7 at 504.865.3835. If you are on-campus and require immediate assistance, please call LUPD at 504.865.3434.
What other resources is the UCC providing?
Are there any spiritual-based counseling services available?
Yes. Please contact Student Life and Ministry at 504.865.3622 or firstname.lastname@example.org to request an appointment.
What are the summer dining options and hours?
Starting Monday, May 11, the Orleans Room is offering boxed meal pickup during the once-daily time:
- Monday–Sunday: 11:30 a.m.–12:30 p.m.
Guests may pick up hot lunch, boxed dinner, and continental breakfast items during this designated pickup time.
Will food allergy accommodations be met?
Yes. Sodexo will have boxed meals available for pick up ONLY during normal hours of operation noted above to address most of the food-allergy reactions: milk, eggs, wheat, soy, shellfish, peanuts, and tree nuts.
What safety measures will you take for fall dining services?
In partnership with our food provider, Sodexo, Loyola will enact proven precautions and safety practices, combined with transparent and ongoing communication, to offer healthy, safe, and delicious dining options on campus this fall. The campus dining team is taking every precaution to deliver safe, high-quality food in a carefully controlled environment, including requiring personal protective equipment, frequent hand washing, and regular temperature checks for our staff. We will also eliminate self-service options, expand options for carryout orders, and use touchless technology for transactions. We will follow enhanced cleaning protocols for high-touch areas and limit capacity according to city and state guidelines.
Will retail food options be available?
All retail food venues in the Danna Student Center and at the BAC, including Starbucks, are closed through August 1. We will reopen options for the Fall 2020 semester with enhanced cleaning protocols, social distancing requirements, and capacity limits according to city and state guidelines.
Is dining open to the general public?
Currently, the Orleans Room boxed meal pick up will only be available for students, faculty, and staff.
Will cross campus dining be suspended?
Cross campus spending with Tulane is suspended for the remainder of the semester or until further notice.
Will catering events be canceled?
All on campus catering events are canceled for the remainder of the semester or until further notice.
When will the rescheduled in-person Commencement take place?
While we had hoped to be able to hold an in-person commencement ceremony at Loyola in August, the COVID-19 global pandemic has continued to surface unprecedented challenges. As a university, we felt obligated to respect these serious challenges and the impact they have had on so many members of our community, as well as consider them against the immense logistical coordination required of any commencement celebration. Even as we aimed to hold separate ceremonies for each college, we faced enormous impracticalities that would stand in the way of a proper celebration. The more we explored the possibilities, the more we realized that at this juncture, holding commencement on campus in August was not a feasible option, as we had hoped. We are deeply saddened by this, and grateful for the understanding of graduates and their families.
We remain committed to celebrating the Class of 2020 in the safest ways possible and have several options for our graduates:
- All members of the Class of 2020 are invited to participate in the 2021 Commencement and to walk on stage in their regalia next May. We plan to celebrate your class with special reunion parties, including Maroon and Gold for the undergraduates. This will be an opportunity to see your friends and faculty again on campus and we will make it very special.
- For those of you who are nearby on August 6-8, or who would still like to come to town, you are invited to come to campus to get your regalia and take a photo receiving your “diploma” from me then. We will gather in smaller groups of graduates and their guests, spread out in Holy Name of Jesus church on campus. You can experience the moment of having your name called and receive your diplomas in cap and gown in front of family and friends.
- Anyone who can’t join us for commencement next May is invited to walk with the graduating class anytime over the next five years.
What about graduate programs and the College of Law?
Graduates from the College of Law and the School of Nursing will have photo opportunity sessions on August 6. Graduates from other graduate programs will have photo opportunities on August 7-8.
What about the other events like the Masses and the Maroon and Gold Gala?
While current restrictions prevent us from holding these events in August 2020, we will plan special reunion parties for the Class of 2020, including Maroon and Gold, around the 2021 Commencement.
When will I get my diploma?
We will be mailing your diplomas starting in late June.
What about my cap and gown?
Delivery of the caps and gowns was delayed until mid-July. We will hold your cap and gown for the August photo opportunity or for participation in the May 2021 ceremony. We will contact students who have indicated that they will not participate in either of these options to determine whether they would like to have their regalia mailed to them or to discuss other options.
Will graduation fees be refunded?
The fees support celebrating the Class of 2020 at this year’s virtual celebration and events that will be held in May 2021, creating and mailing graduates’ diplomas and leather covers, and buying and shipping regalia, among other commencement-related activities. Graduation fees are always collected from all graduates, regardless of their participation in the ceremony and other Commencement events. There has been no change in policy.
Do I need a travel endorsement signature from the Center for International Education (CIE) to return to Loyola for the fall or summer term?
Before your trip to return to New Orleans, please check the Travel Endorsement signature from CIE on page 2 of your form I-20. It needs to be less than 12 months old by the time you will re-enter the U.S. If you need a new signature, please, email CIE (email@example.com) to receive an updated form I-20. During the pandemic, CIE is sending electronically signed forms I-20 by email which are valid documents.
- J-1 students would have to contact CIE by email (firstname.lastname@example.org) regarding a new Travel Validation signature on their form DS-2019.
- J-1 Scholars/Professors should check their form DS-2019 to see if they need a new travel validation signature. It needs to be less than 12 months old by the time you will re-enter the U.S.
Do I need to report my new address?
Where can I find information about res life and dining services?
Does my LewerMark Health Plan cover COVID-19 related cases?
If you are enrolled in the Loyola health insurance plan provided by the LewerMark Health Insurance, you can find essential information on the coverage for COVID-19 related cases on our CIE website.
How can I reach CIE?
CIE remains open and you will primarily be able to communicate with us by email:
- You can reach Dittmar Dittrich, the Assistant Director for International Student & Scholar Services, by:
- Email: email@example.com
- Phone: 504.864.7546
- If you are in New Orleans and absolutely need to meet, you will be able to make an appointment with Dittmar Dittrich on our CIE website.
I want to make an appointment to talk with an advisor about Study Abroad. How does that work now?
We will continue to accept appointment requests via our Study Abroad portal. Whether with Peer Advisors or CIE staff, all appointments will be conducted remotely via phone or other videoconference systems. If you request an appointment, please include 1) your preferred method of connecting and 2) your corresponding contact info. Otherwise, the appointment will be conducted via Zoom. Click here to make an appointment.
How do I find the most up-to-date information regarding my program’s status?
How do I find the most up-to-date information regarding my host country’s travel advisory status?
What does my Study Abroad insurance cover?
If you receive insurance coverage through Loyola (LewerMark), you can get policy details and directions on how to access your benefits here. If you receive insurance coverage through ISEP, you can get policy details here. If you receive insurance coverage through your host country or host program, you must check with your policy provider.
My program has been canceled and I have to return home. What happens now?
Please inform Debbie Danna and make arrangements to return home as soon as possible. Depending on where you’re coming from and why your program was canceled, you may need to self-isolate.
If my program is canceled, what will happen to my scholarships, financial aid, or credit transfers?
Because we have students in a variety of program types, we evaluate this on a case-by-case basis. For more info, contact Debbie Danna.
What is the status of my Summer Loyola Faculty-led program?
CIE is currently trying to determine whether Faculty-led programs will run. We hope to be able to make a final decision by 1 April 2020.
What is the status of my Summer Loyola Partner program?
If you have not already heard that your program is canceled, then it is still scheduled to run. CIE strongly urges you to make a backup plan, if necessary.
What is the status of my Summer non-Loyola program?
If you have not already heard that your program is canceled, then it is still scheduled to run. CIE strongly urges you to make a backup plan, if necessary.
If my program is canceled due to COVID-19, will I get a refund for any deposits or payments I’ve made?
This depends entirely on the program provider. We strongly urge students to clarify the refund policy as soon as possible.
What is the status of my Fall program?
All Fall 2020 study abroad programs have been canceled at this time.
I have completed my Study Abroad interview. Has anything changed with the nomination / application process to my host university?
Not until further notice. We will continue to nominate you to your programs as normal, and it is still your responsibility to complete any application requirements outlined by your host programs by their respective deadlines.
Will I still have to attend the required Pre-Departure Orientation?
The Pre-Departure Orientation is still a requirement. CIE has worked to transition key elements of our traditional PDO to an online format. More details will be announced at a later date.
Does CIE have a final decision date?
Unfortunately, the pandemic situation is fluid. Our plan is to periodically reassess the outlook for Fall 2020 programs. Our next reassessment dates are 1 June and 15 June. Following these reassessments, CIE will send out an update email to all outbound students.
I have decided I am no longer comfortable going abroad this Fall. What are my options?
- For Loyola Exchange applicants, you can defer your application to Spring 2021 or withdraw if Spring 21 is not possible.
- For ISEP applicants, you should confirm the terms of withdrawing or changing to Spring 21, but in general ISEP will allow you to either "defer" or "hold," depending on your preference (check here for more info).
- For non-Loyola program applicants, please verify terms of deferring or withdrawing with your program provider.
- For all students, please keep CIE in the loop!
What is the status of my Spring program?
Currently, your program is still scheduled to run as planned. However, we strongly urge you to register for Spring 2021 classes here at Loyola. In the event that your programs are canceled before the Spring, you will have a backup plan in place. Furthermore, if you are planning to participate in an ISEP or non-Loyola program, CIE strongly urges you to clarify the terms of refund as soon as possible.
I am still working on my Spring 2021 Study Abroad application. How has this process changed now that the office is remote?
CIE will continue to conduct the application procedures as normal, with the following exceptions:
- Course Approval Forms can now be accepted via email. We will now accept approval emails in place of signatures. These approval emails should be addressed to Wyatt and must come directly from the person granting approval.
- Study Abroad interviews will be conducted via videoconference.
I have a question that is not answered here. Who do I contact?
How will registration and advising work for summer and fall 2020?
Consult the updated registration calendar.
How will courses be offered for the Fall 2020 semester?
We will offer a mix of asynchronous online, synchronous online, HyFlex, and on-ground courses for the Fall 2020 semester. All on-ground learning will follow social distancing and face mask requirements and classrooms will operate with limited capacity. You will find details about the delivery format of your course on LORA. LORA is subject to change based on faculty availability and room assignment changes that are required by changing enrollments. If you have questions about your schedule, please contact your academic advisor or success coach.
View the Academics page for more information.
I don’t feel comfortable taking on-ground courses. What options are available to me?
In the event that you and your family believe it most appropriate for you to study from home for the fall semester, we encourage you to work with your academic advisor and the associate dean of your college to construct a schedule that is optimized to ensure you are having the best possible learning experience. We can help you work through any issues you are facing. Your education and wellbeing are our top priority.
I have a health condition that makes me more vulnerable to COVID-19. What options will I have for taking courses?
The Office of Accessible Education (OAE) can work with students who have health conditions that require official accommodation. Please contact the OAE if you have any concerns about returning to campus for classes. The OAE works with all colleges to provide all-online schedules where they are needed.
What if I get sick and fall behind on my coursework?
First and foremost, we want all Loyola students and community members to remain safe, healthy, and well. In the event that you fall sick, your first priority should be to get better. Faculty will be flexible about attendance rules and work with students who are ill.
If a student tests positive for COVID-19, then Student Affairs staff will help that student enact their COVID Positive Plan, which must be submitted before the start of the Fall 2020 semester. Students must follow quarantine and isolation requirements to help protect all members of the Loyola community.
What will online learning look like for the Fall 2020 semester? Is it different from what was offered for Spring 2020?
Online courses will be offered through Canvas, our significantly upgraded learning platform, which will replace Blackboard. We have drawn on our many in-house experts in digital learning to ensure that we have the best guidance in developing and presenting our courses, both online and in the classroom.
Students will be hearing more about the move to Canvas in the coming weeks and we will be providing training and resources to ensure this experience is smooth for you. If you are taking the free Understanding COVID-19 course this summer you will get a sneak peak of learning in Canvas.
My professor is holding class at the regular meeting time, but I cannot make it. What should I do?
Professors may hold classes at the regular meeting times in-person or via Zoom, but they have been asked to record those sessions and post them online to make them available to students not able to make the synchronous sessions. We will also maintain flexible attendance and deadline policies in recognition of the fact that students may become ill or have loved ones who become ill.
When will classes end for the Fall 2020 semester?
We will end on-ground campus instruction and events before Thanksgiving break, which will take place from November 23-27. Classes will resume remotely on November 30 for the remainder of the semester and final exams.
We will move Labor Day and fall break holidays to the Friday, Monday, and Tuesday of Thanksgiving week to allow for a proper break if those days are not needed earlier. If Loyola must move to fully online teaching prior to Thanksgiving these three additional days will be used as transition time.
Will tuition be discounted because students are going home after Thanksgiving?
No. The final weeks of classes and final exams are moving online to eliminate the risk of our population traveling away and possibly returning with the virus. You are still receiving the normal semester’s length of instruction.
Has fall study abroad been canceled? What about for the spring semester?
What if I don't have a laptop or necessary equipment to complete a particular course?
Please be on the lookout for a survey in the next few weeks that asks about your access to technology. The Monroe Library supports students by loaning laptops and hotspots, as supply allows. Campus computer labs will be also available, with appropriate social distancing protocols in place.
What if I forget my SSO login information?
If you encounter difficulty logging into Single Sign On, you can email firstname.lastname@example.org.
I have OAE accommodations and don’t know how they will work for the new Fall 2020 learning formats. Who can I contact?
If you have a question about whether an accommodation is still valid, you should speak with your Accessibility Counselor. If your question is about the mechanics of how an assignment or test will function in Canvas, you should talk to your instructor who may refer you to the Online Learning Team if your question is beyond their expertise.
I love my success coach. Will they be available for the Fall 2020 semester?
Yes! Send them an email and set up an appointment.
I love my librarian liaison. Will they be available for the Fall 2020 semester?
Yes! Contact a librarian liaison via email or chat. Find out more here: http://library.loyno.edu/services/liaisons.php
Will I be able to get tutoring?
Yes, absolutely. The Pan-American Life Student Success Center will continue to provide tutoring and learning support, success coaching and advising, and career development guidance. If you are off campus or prefer an online meeting, they are fully accessible by Zoom. Please consult their website for information about services and about on-ground operations as those details become available.
You can sign up for tutoring using the standard Office of Writing and Learning Support (OWLS). OWLS offers tutoring in math, science, writing, languages, accounting, economics, and more.
Will I be able to meet with my academic advisor?
Absolutely. Advisors can meet with you via video conferencing, phone calls, and email. If you are having difficulty getting in touch with your advisor, please contact Dr. Paul Buehler in the Student Success Center at email@example.com, 504.865.2139, or via pbuehler.youcanbook.me.
How can I view my tuition billing statement?
All student tuition billing statements can be viewed in the e-Commerce system. You can access the e-Commerce system from your LORA account.
How can I make a tuition payment?
Tuition payments can be made online via our e-Commerce system with an electronic check (free service). All that is needed is your financial institutions routing number and your checking or savings account information. Credit card payments are only accepted online as the e-Commerce provider charges a non-refundable 2.85% fee.
Can I mail in a tuition payment?
You can mail in a non-cash tuition payment to the Bursar’s Office directly. Our mailing address is:
6363 St. Charles Avenue
Campus Box 78
New Orleans, LA 70118
Your check payment will be safely secured at the university until we return to campus to post your payment.
Can I speak to a Bursar’s Office representative during normal business hours?
Yes, you can speak with a Bursar’s representative by calling 504.865.2388. Calls will be answered Monday through Friday from 8:30 a.m. – 4:00 p.m. (CDT). You can also send an email to firstname.lastname@example.org and we will respond to your email.
How can I receive a copy of my 1098-T?
Students can contact ECSI for their tax document. If you prefer, you can call them directly at 1.866.428.1098. Live CHAT is also available.
How can I contact Residential Life?
Residential Life is available for phone and/or video appointments to assist students. Email email@example.com or call 504.865.2445 if you have any questions about your housing plan for Fall 2020. After the start of the semester, in-person appointments will be available upon request on a limited basis.
Will housing rates be discounted because students are going home after Thanksgiving?
No. Housing contracts are annual. While you will be in the residence halls for a shorter amount of time in the fall semester, the residence halls will be available to you earlier in the spring for our January term.
How will you keep residence halls safe for the Fall 2020 semester?
Loyola, like many other universities, has made the decision to reduce the density in our residence halls to minimize risk of infection spread. We will also implement enhanced cleaning protocols in common spaces and restrooms. Review our Student Affairs guide for more details about our return to campus in the fall.
When will I be notified of my housing assignment?
We are planning to send out housing assignment notifications by July 15.
If I am living on campus will I be able to travel during the school year?
All students living in on-campus or off-campus housing during the Fall 2020 semester will be expected to remain in the New Orleans area during the semester, refraining from unnecessary travel until we go home at Thanksgiving. If you must travel, please call Student Health Services at 504.865.3326 and inform them of your travel plans; you may be asked to self isolate for 14 days upon your return.
Can I come back to campus?
If you vacated campus for the Spring 2020 semester and need to retrieve belongings, contact Residential Life at 504.865.2445 to coordinate a pick up date. Otherwise, residence halls are closed to visitors for the summer as we prepare for the fall.
When will practices and league play resume?
We will follow all guidelines laid out by the National Association of Intercollegiate Athletics (NAIA). Following their guidance, we will reach out to student athletes when more information becomes available. View NAIA COVID-19 Resources for more information.
How will you reduce the risk of student athletes spreading illness?
Coaches and student athletes will be trained on symptom awareness, social distancing in athletic events, and infection prevention and control. We will also increase cleaning services in athletics common areas and provide additional self-cleaning resources to student athletes.
Will my athletic scholarship be maintained?
Yes. We are committed to honoring your athletic scholarship.
Can students return for a fifth season since the NAIA canceled spring sports?
Yes. Student-athletes competing in spring sports have been granted a fifth season of competition by the NAIA.
Is the University Sports Complex open?
The University Sports Complex (USC) will remain closed for the summer and reopen for the Fall 2020 semester. The USC will comply with state and local guidelines for maximum occupancy for gyms, taking into consideration athletic training activities occurring in the same space. The USC will also plan for additional cleaning supplies and services.
Will community members receive refunds?
We will freeze all community memberships until we reopen to the public. For personal training clients, unused personal training sessions will remain on your respective accounts until we restart training sessions. Members with locker rentals, please contact Assistant Athletic Director, Jordan Gabriel (firstname.lastname@example.org) or Facility Coordinator, Tim Kettenring (email@example.com) to set up appointments to retrieve the contents of your lockers.