What happens to my benefits if I become sick or am caring for a sick family member?
As usual, your benefits continue based on your employment.
What happens to my benefits while I am working remotely?
As usual, your benefits continue based on your employment.
If my doctor has given me personal health information documentation (PHI) to provide to my employer, where do I send it?
You will send it directly to Human Resources only. You may have it faxed to 504.864.7100 or contact the main HR phone number, 504.864.7757, for alternative directions.
For benefits questions, you may call :
- Crystal Thomas: 504.864.7027
- Donna Rochon: 504.864.7272
How do I contact Human Resources?
If I have a major financial need due to the covid-19 virus and my only emergency source is my contributions in the University Main Retirement Plan, can I make a withdrawal or take a distribution?
Yes, you may do so if you meet the CARES Act criteria listed below.
- You, your spouse, or dependent has been diagnosed with the coronavirus (i.e., SARS-CoV-2 or COVID-19),
- You have experienced adverse financial consequences because you have been quarantined, furloughed, laid off, or have had work hours reduced due to the coronavirus,
- You are unable to work because of a lack of child care due to the coronavirus,
- You own or operate a business and have had to close or reduce hours due to the coronavirus, or
- You have experienced an adverse financial consequence due to other factors as provided in guidance issued by the Internal Revenue Service.
I need to borrow from my retirement plan for an emergency. Can and how do I do that?
There are no loan provisions on the Main Plan, but you can withdraw or take a distribution from the Main Plan if you meet the criteria listed above under the CARES Act. To make a withdrawal or distribution, you would contact TIAA at 800-842-2776. If you do not meet the CARES Act criteria, you can still contact TIAA at 800-842-2776 to borrow against your account in the Supplemental Retirement Plan which does permit loans.
How do I make the CARES Act withdrawal or distribution?
You should contact TIAA at 800-842-2776 for assistance.
If I become sick, what do I do and who do I notify?
If you are not feeling well, please stay home. If you believe that you have been exposed to or have COVID-19, contact your health provider or call the Ochsner Help Line at 1.800.232.5257 for free nursing advice. If your illness prevents you from working, notify your supervisor or department chair that you will be absent for the day. Review our Reporting Illnesses section for additional next steps.
If I am notified that I have had contact with someone with a presumptive or confirmed case of COVID-19, what do I do and who do I notify?
If you believe that you have been exposed to or have COVID-19, contact your health provider or call the Ochsner Help Line at 1.800.232.5257. Review our Reporting Illnesses section for additional next steps.
If my child’s school or care provider is closed or unavailable due to health concerns, and I am considered essential on-campus personnel, can I work remotely?
Depending on your position, your department may be able to support your ability to work remotely. Notify your supervisor and discuss the options for working remotely.
If my child’s school or care provider is closed or unavailable due to health concerns, can I use sick time?
Yes, you can use sick time to care for your dependents. In EWS, this is entered as family sick on your timesheet.
If I have a family member that becomes sick that I have had close physical contact with, what do I do and who do I notify?
If you believe that you have been exposed to or have COVID-19, contact your health provider or call the Ochsner Help Line at 1.800.232.5257 for free nursing advice.
How much sick time do I have? What is the university’s paid sick time policy?
Your sick balance is available on your pay stub through EWS. The university’s Sick Leave policy is online.
What do I do if I have problems with my Loyola-owned computer or laptop?
Call the help desk at 504.865.2255 or submit a ticket with IT Client Services.
How do I check my voicemail remotely?
Dial 504.865.2000. You will be prompted to enter your extension and voicemail password.
How do I access the Employee Assistance Program (EAP) for faculty and staff?
Will Job Requests continue to be processed?
Yes, we will receive and process all requests.
How will Facilities be affected by online classes?
Physical Plant workers are essential and will continue normal operations.
Will custodial services change?
Physical Plant will work with WFF to insure that critical cleaning continues. We will adjust our efforts as classrooms come offline, and focus on occupied portions of the campus.
Will calls to Physical Plant be answered?
I purchased a meal plan but am unable to use it since we are not on campus. Will I be reimbursed or will it carry over to next year?
Your purchased meal plan(s) will be carried over into next year. As usual, Wolf Bucks do not expire.
While we are all working remotely our needs for printing are minimal, but what do we do if we have bulk printing or shipping needs?
Any special printing or shipping needs should be referred to Lisa Kibler in Purchasing at firstname.lastname@example.org or 504.865.3189.
I am paying for parking but we are not able to park on campus. Will I be reimbursed?
No, but as of your April 3, 2020 pay check, all parking deductions were stopped. The last parking payment was on March 20, 2020. Parking deductions will resume once we return to campus.
I read that all employees are expected to complete a daily health assessment. How will I track my symptoms?
We will be utilizing a health screening app to assist employees in self monitoring their health on a daily basis. We have narrowed down potential app vendors, and we are currently making the final selection on which app we will choose. This will be ready for use by the start of the academic year.
How will you maintain employee privacy with the use of the health screening app?
The app is a very important - key - aspect of businesses/schools returning in the fall. Universities across the nation will be utilizing a health screening app. The app will be very important to assist employees in self monitoring their health on a daily basis, but it will also be very important for the employer (Loyola) to be able to monitor the health and safety of our employees and of the campus.
Ensuring a safe workplace is not only the right thing to do, but it is also a federal requirement under OSHA. Additionally, other federal regulations related to FMLA and ADA also require that we take the appropriate and timely steps with employees who become sick. With that, yes, the app will provide very specific individuals in Human Resources and a COVID Case Manager that will be hired with the data provided on a daily basis so that we can meet our obligations to do everything we can to provide a safe workplace and to ensure those employees who are ill can be afforded all of the benefits available to them (which then ensures compliance with other federal regulations).
The information will be treated as Protected Health Information (PHI) as it always has been. Supervisors will not have access to the information uploaded into the app. Notification that someone has been diagnosed with the virus via the app will also ensure that we are able to contact trace on campus, self quarantine those individuals who were in close contact with the employee or student (without ever divulging who was diagnosed) and ensuring that the appropriate sanitization protocols are conducted in the appropriate spaces on campus.
If I do not have a smartphone, will I still be able to complete the daily health assessment in the app?
Currently, the options we are exploring are app-based. We will discuss alternative options for those who do not have smart phones.
If I am still working from home, am I still required to complete the health assessment on the app?
Why do I have to notify Loyola of planned personal travel?
We know that the virus does not always manifest symptoms immediately (and some people infected never exhibit symptoms), therefore, it is important that employees do not return to campus immediately upon returning from an area that has been designated as a hotspot and/or issued a travel advisory by the CDC.
Employees will have to notify Human Resources if they are traveling within the U.S. or internationally and if the location is identified by the CDC as a hotspot/travel advisory location they can not immediately return to campus. The employee will be required to work from home for 14 days. If they do not experience any covid related symptoms during that period, then they can return to work. We are doing this so that we can do everything possible to ensure the safety of the Loyola community.
If I am working remotely, how will I be paid?
As usual, you will continue to record your hours through EWS and receive payment through direct deposit.
What if I am working remotely and become sick or need to care for a sick family member and am unable to work, how will I paid?
As usual, you would record sick or family sick time on your timesheet through EWS.
If I become ill or need to care for a sick family member for three consecutive days or more, what do I do?
Contact Heather Blanchard in Human Resources at email@example.com or 504.864.7896 to determine if there are any other leave regulations or policies, including FMLA, which may apply to your situation.
How will holidays and liberal leave days be handled?
We expect holidays and liberal leave days to be handled as usual in your department.
For payroll/timesheet questions, call:
- Erica Hicks: 504.864.7343
- Winnie Christopher: 504.864.7731
- Donna Rochon: 504.864.7272
Will purchase orders still be processed?
Yes. Purchasing staff will continue to source and buy goods and services for the University, albeit remotely.
How will Purchase Orders be handled?
Purchase orders will be batched and printed once-per-week for processing.
What if I need to buy something with a purchase order more quickly than that?
Will Central Receiving be open?
Yes. As some departments will continue to be on campus, Central Receiving will be supporting operations and accepting packages. Hours of operation will be Monday/Wednesday/Friday, 8:30 a.m.–4 p.m.
Will the Post Office be open?
The Post Office will be open Wednesdays and Thursdays from 8:30 a.m.–4 p.m. For specific questions about a package, contact the post office at 504.865.2130 or email firstname.lastname@example.org
I’m now working from home. If I need to purchase a good and do not want to come to campus to get the package, what can I do?
In general, the university will be relaxing its purchasing rules to accommodate this extraordinary event and allow for greater flexibility in personal purchases of goods. Please reach out to Lisa Kibler (email@example.com), David Young (firstname.lastname@example.org) or Robert Nelson (email@example.com) for assistance and advisement if you face such a situation.
I have booked travel through Concur and need to cancel. What should I do?
Please reach out to Sandra Pierre-Kazi (firstname.lastname@example.org) with your travel details and she will work with our travel agency to cancel or rebook your flight/hotel/car rental.
I ordered something that I will no longer need. Can I cancel my order?
Please contact Lisa Kibler (email@example.com) or David Young (firstname.lastname@example.org) immediately with your purchase order number. We additionally ask all staff and faculty to review if any upcoming purchases or contracts will be needed in light of the university moving to a remote work and teaching environment through the end of the spring semester.
How do I get help using Zoom?
What is the policy for accessing Loyola IT resources remotely?
Please review the Policy on Responsible Use of University Computing Resources Addendum for Covid-19:
Accessing some University resources through the Internet off campus may require a VPN (Virtual Private Network) connection to do so. This does 2 things: it guarantees that the communication will be encrypted and that you are using a University IP address.
For security reasons Loyola will not allow VPN access on anything other than a Loyola owned device. We must make sure that the device has an Anti-Virus software that is up to date and that the hard drive is encrypted. For this reason Loyola is allowing users to take their Desktop machines home. However, call the help desk at x2255 because we need to install the VPN and we will encrypt the hard drive. You also must check with your supervisor, Chair or Dean.
Contact the Help Desk at 504.865.2255 or email them at email@example.com.
What if I am not getting Google Group’s emails?
If you’re not getting emails from your group, check your email delivery setting:
- Sign in to Google Groups.
- Click My Groups.
- The groups you are a member of will be listed. Students should be in firstname.lastname@example.org (all students except law and online), email@example.com (law students), or firstname.lastname@example.org (online students).
- In the email delivery preference column, make sure Every new message is selected for each group.
How can I get help accessing the VPN?
For anyone who needs assistance accessing the VPN, please call the IT help desk at 504.865.2255. We have technicians manning the phones during normal business hours, and we are checking messages even on the weekends. You can also leave an urgent message and someone will be paged. If you need to leave a message we will call you back ASAP.
How can I view messages previously sent to a Google Group?
You can view messages previously sent to a Google Group:
- Sign in to Google Groups.
- Click My Groups.
- Click the group name for the group for which you wish to see previously viewed messages.
- Previously sent messages or “posts” will appear.
- Click the message you wish to view to see the original email
How can I use Windows ShoreTel Communicator to forward calls?
Follow the instructions in this guide:
How can I use Windows ShoreTel Communicator to transfer calls to my cell?
How can I use Windows ShoreTel Communicator website to transfer calls to my cell?
How do I know if I need to use the VPN or not?
Follow this guide:
How can I check my Loyola voicemail remotely?
Use this guide:
What features are available through Google Meet?
Google Meet is offering Premium Features available for free through July 1, 2020. Access features like hosting larger meetings (up to 250 participants), live streaming, and recording. Learn how with this tutorial.
What cybersecurity best practices should I be following?
Cybercriminals are still active, and it is important for all of us to take extra steps to protect ourselves while working remotely. Here are some tips to keep your information safe.
- Be extremely cautious when checking any email, even your Loyola email. If a message contains a call to action, particularly one asking you to log in or to install some software, use another means to verify the claim—the phone or an alternate email address. You can also contact colleagues and see whether they’ve received similar emails or directly get in touch with your company’s IT department and ask if it has sent such an email.
- Start using 2-factor or multi-factor authentication (2FA/MFA). This adds another layer of security to confirm your identity when you log on. For example, when you log in to your bank, they can send a verification code to your cell phone for you to confirm you are the one logging in. It is highly recommended that you turn this on for your loyno Google account to protect your email and Drive files. We also recommend turning this on for online banking and other financial accounts, as well as the email accounts you use to log into these services.
- If you have more than one laptop or workstation, dedicate one of them to work. Don’t use your work laptop for personal communications and web browsing. If that is not possible, be very careful about the websites you visit.
- Any Loyola provided computer will already have Antivirus protection set up. Make sure any other device you are using also has an antivirus program installed and updated. A good free one is AVG.
- Phones: There are Antivirus programs for Android phones. AVG has a free one. iPhone and iPad do not need antivirus but keep IOS updated.
- Windows PCs come with a Firewall turned on already.
- On a MAC you may need to turn it on. Turn on firewall protection.
- In your Mac, choose Apple menu > System Preferences, click Security & Privacy, then click Firewall.
- Click the lock icon 🔒 to unlock it, then enter an administrator name and password.
- Click Turn On Firewall.
If you have any questions about any of these tips, please contact the Help Desk at 504.865.2255. And if you believe you may have been deceived by a phishing scam, please call us immediately.
For additional questions and issues, please contact the IT department directly:
- Help Desk: 504.865.2255
- Telecommunications: 504.865.2345
- Web Based Services
How do I know if I am considered essential on-campus personnel and am required to report to campus?
Your supervisor will notify you if you are essential personnel and the attendance requirements for your position.
How do I know if I can be on campus?
Your immediate supervisor will notify you of the specific attendance requirements for your position.
If my position cannot be performed remotely what will the university do?
The university will work with you to determine if there are other job duties you can perform to continue working.
If I am not deemed essential on-campus personnel can I still come to campus to work?
No, unless your supervisor has notified you that you are required on-campus you will be working remotely. Special circumstances should be discussed with your supervisor.
While working remotely, how will I communicate with my supervisor and/or team?
Your supervisor will establish communication protocols for you and your team. This may include a variety of appropriate technologies including: email, Zoom videoconferencing, Google Hangouts, text, phone calls, and/or other software or apps (i.e. Slack, GroupMe).
If I am contacted by my supervisor, am I required to respond?
Yes, if your supervisor contacts you, you are required to respond during the regular work day. During an urgent situation you may need to respond outside of your regular work day.
I’m scheduled to take vacation, what will happen now?
As per policy, you will take your pre-approved vacation as usual, unless there has been a necessary change based on university needs. Standard departmental procedures apply. Speak with your supervisor about any concerns. Your vacation time would be recorded on your timesheet.
My supervisor said my job is essential to campus operations and it cannot be completed at home. I would prefer to work remotely. What should I do?
Your supervisor has the responsibility to ensure that your department’s services continue to be provided for the campus community. While all have been asked to be as accommodating to working remotely as possible, there are positions whose responsibilities would necessitate being on campus. If you have discussed your preferences with your supervisor and they have declined your request to work remotely, the decision has been made. If you feel there are extenuating circumstances to your situation that are not being considered, including concerns regarding your personal health condition or that of a close family member, please contact HR to discuss.
Am I allowed to travel domestically and work from there?
Time dedicated to personal travel should be noted as vacation time. Also keep in mind that when working remotely you are expected to be available to communicate via phone and internet at any time during the normally scheduled work day. In certain circumstances, an employee may also be required to report to campus.
Will I need to use my cell phone instead of my office phone?
A working phone at your remote work location is required. You can use a personal cell or landline. Our desk phones offer a call forwarding option and your office voicemail can be accessed remotely. Please see the IT Resources page for more details.
What if I need office supplies or other equipment?
Employees can bring home needed office supplies to support their required duties during this time. The university is also allowing employees to bring home their office computers and IT will provide VPN. Please remember that you are responsible for the privacy and security of sensitive data when working remotely. View our Policy on Responsible Use of University Computing Resources.
Will the university continue to process payment requests?
Yes, payment requests will be processed weekly.
How will payments for reimbursements and vendor services be processed?
Faculty, Staff and Students should submit their reimbursement requests through Concur Solutions: https://www.concursolutions.com/nui/signin
Payments to vendors for executed services should be submitted using this online check request form: http://finance.loyno.edu/financial-affairs/line-check-request
Purchase orders requisitions may still be submitted through the FRS. Payments to vendors who submit their invoices to AP@loyno.edu will be reviewed and processed as necessary.
If this is a COVID-related expense, please include the following with your payment request:
- Concur: Include COVID in the comment section of the expenses statement header
- Purchase Requisition: Include a text line referencing COVID
- Electronic Check Request: Include reference to COVID in the description section
When will payments be distributed?
All payments will be mailed. There will be no on-campus pick up location. Please ensure that a current address is included on all requests for payment. All payment questions should be directed to Tootie Buisson (email@example.com), Jean Augustin (firstname.lastname@example.org), Robin Rupp (email@example.com), Daniella Solorzano (firstname.lastname@example.org), or Cathy Roy (email@example.com).
How can I view my billing statement?
All student tuition billing statements can be viewed in the e-Commerce system. You can access the e-Commerce system from your LORA account.
Can I speak to a Bursar’s Office representative during normal business hours?
Yes, you can speak with a Bursar’s representative by calling 504.865.2388. Calls will be answered Monday through Friday from 8:30 a.m.–4:00 p.m. (CST). You can also send an email to firstname.lastname@example.org and we will respond to your email.
How can I make a tuition payment?
Tuition payments can be made online via our e-Commerce system with an electronic check (free service). All that is needed is your financial institutions routing number and your checking or savings account information. Credit card payments are only accepted online as the e-Commerce provider charges a non-refundable 2.85% fee.
Can I mail in a tuition payment?
You can mail in a non-cash tuition payment to the Bursar’s Office directly. Our mailing address is:
6363 St. Charles Avenue
Campus Box 78
New Orleans, LA 70118
Your check payment will be safely secured at the university until we return to campus to post your payment.
How can I receive a copy of my 1098-T?
Students can contact ECSI for their tax document. If you prefer you can call them directly at 1-866-428-1098. Live CHAT is also available.