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Students | Student Health

What services are available to students for Fall 2020?

The Student Health Services (SHS) clinic will be open by appointment only. Appointments are free of charge for students. Students can call SHS at 504.865.3326, Monday – Friday from 8:30 a.m. – 4:45 p.m.

For after-hours consultations, students can call the Ochsner COVID info hotline 24/7 at 844.888.2772. Telehealth stations will also be located at the Danna Student Center, Founder’s Hall, and the Law School for students to speak virtually with a health care provider. 

A Registered Nurse or Nurse Practitioner on the SHS staff will contact any students who test positive for COVID-19 daily to assess their symptoms and offer guidance.

What protocols will the health clinic follow in relation to COVID-19?

Loyola University partners with Ochsner Health System to operate our health clinic. Our student health team follows protocols established by Ochsner, Louisiana Department of Health, and the CDC. Our model has changed to appointment only instead of walk-in/first come first serve. Students will be required to complete virtual paperwork prior to arrival and follow these guidelines for the appointments: 

  1. No visitors or friends will be allowed in clinic with you.
  2. The door to the clinic is locked at all times. Please call us to be let into the clinic when you arrive (504.865.3326).
  3. You must wear a face mask to enter the clinic and keep the mask on unless advised otherwise.
  4. We will take your temperature at the door prior to you entering.

​Will the Student Health Center hours be extended during the COVID crisis?

Student Health Services will continue to operate Monday – Friday, 8:30 a.m. – 4:45 p.m. Students can call the Ochsner 24/7 COVID info hotline at 844.888.2772 to speak with a health care professional on weekends and after hours and email studenthealth@loyno.edu at any time.    

Should I contact SHS if I experience COVID-19 symptoms?

Yes, students experiencing COVID symptoms should call SHS at 504.865.3326 for a telephone screening, available M–F from 8:30 a.m. – 4:45 p.m. SHS will determine whether COVID testing is indicated. Testing will be available at SHS. While waiting for results, students will be instructed by SHS staff on proper quarantine protocol based on the individual student. After hours or on weekends, students who are symptomatic should contact the Ochsner COVID info hotline at 844.888.2772.

How will I know if I am exposed to COVID-19?

There are two primary ways you will know if you have been exposed. 

Option 1: Someone from the Louisiana Department of Health, or from Loyola called and told you so. This means that during COVID, you need to actually answer phone calls from unknown numbers. They are limited in what they are allowed to communicate on your voicemail, and lots of people have full voicemail boxes, and/or don’t check their voicemails. So please make sure you pick up your phone and have space in your voicemail box. Also, please be honest with them!

Loyola has implemented new amnesty policies specific to COVID-19 that state you will not receive any punitive sanctions for any information you disclose to contact tracers about where you’ve been, who you have seen, or what you’ve been doing. We can’t stress this enough, we would rather you be honest to keep more people safe than have anyone lie because you are afraid of getting in trouble. 

If you are informed of a confirmed exposure, the contact tracer who calls you will tell you how long to quarantine. If the person informing you isn’t from Loyola, call the Loyola Public Health Coordinator at 504.865.3757, available Monday – Friday, 8:30 a.m. – 4:45 p.m. 

If a student tests positive or receives the notification of exposure to coronavirus after hours or on weekends when Student Health is closed, LUPD will be on call to help connect the student to necessary resources. Call LUPD at 504.865.3434, available 4:45 p.m. – 8 p.m. during the week and 8 a.m. – 8 p.m. on weekends.

Option 2: I was within less than 6 ft, for 15 minutes or more, of someone who has a confirmed positive test result, within 2 days prior to their experiencing significant symptoms, or if they were asymptomatic, within 2 days of their taking a positive test. If you find out that this is true, give the Public Health Coordinator a call at 504.865.3757 ASAP and let them know you’ve been exposed. If you are not sure, you can go ahead call our Public Health Coordinator for help during business hours or LUPD after hours and on weekends. 

What if I am diagnosed with COVID-19?

If a student tests positive for COVID-19,  they should call SHS at 504.865.3326 immediately, available Monday – Friday, 8:45 a.m. – 4:45 p.m. SHS will help students enact their COVID Positive Plan. If a student tests positive or receives the notification of exposure to coronavirus after hours or on weekends when Student Health is closed, LUPD will be on call to help connect the student to necessary resources. Call LUPD at 504.865.3434, available 4:45 p.m. – 8 p.m. during the week and 8 a.m. – 8 p.m. on weekends.

How long will the test results take if someone tests positive?

It will depend on the capacity of the labs that process our tests. Symptomatic students who have been recommended for testing by SHS should isolate while awaiting results, either in their off-campus residence, or in our "awaiting testing results" rooms.

What is the amnesty policy for COVID-19?

Per the COVID-19 Addendum to the Student Code of Conduct:

Our normal amnesty policy for drugs and/or alcohol will still apply; see the policy here. In addition, we want to encourage students to be honest if they must speak with a Contract Tracer about where they have gone and who they may have interacted with in case they contract COVID-19. So that students feel comfortable sharing where they have gone and who they have interacted with to a Contract Tracer, students will not receive punitive sanctions for any information they disclose to a Contact Tracer that would otherwise constitute a violation of the Student Code of Conduct or the COVID-19 Addendum to the Student Code of Conduct. Students receiving amnesty may still receive educational resources or be required to meet with a representative from Student Health, or their designee, to ensure they understand health and safety guidelines related to COVID-19.

If a student falls ill due to COVID-19, will SHS be able to transfer them to a hospital?

Students in self-isolation should follow all recommendations of their health care provider, which may include hospitalization if a higher level of care is required. Examples of symptoms that require a higher level of care include hypoxia (low oxygen levels), shortness of breath, uncontrolled fever, and/or dehydration.

What health insurance options are available to students?

This year, there is no Loyola sponsored health insurance plan for students. Please go to your insurance website and check to see if you have coverage in New Orleans. If you have out-of-state Medicaid, are uninsured or underinsured, visit www.healthcare.gov, call 504.865.3835 to schedule a case management appointment, or visit our website for help finding coverage in the greater New Orleans area. Our team will work with you to help you find coverage in Louisiana.

Please note, that while visits to Student Health Services are provided at no additional cost to students, any labs or tests (except as specified below) will be charged to your insurance or your student account.

You are required to complete a COVID-19 daily symptom self-assessment using the #CampusClear app, and to follow the recommendations of Student Health Services, including any recommendation for necessary lab work. While it is your responsibility to ensure that you have a plan to pay for your medical care, no one will be refused COVID-19 testing if it is recommended by the Student Health Services staff.

​Are you offering a health plan for students from outside the U.S.?

All F-1 and J-1 visa holding international students at Loyola University New Orleans are required to have health insurance. This requirement is for your health and safety, should you become ill or need to seek medical attention. You are automatically billed and enrolled in a plan provided by Lewermark Insurance that is specifically designed to meet the needs of international students. Learn more on this page.

How is Loyola planning to handle seasonal flu cases or typical illnesses?

Student Health Services is strongly encouraging students to receive their annual flu shot vaccination. Students can receive their flu shot at the Flu Shot Fair happening on campus throughout October or at any nearby pharmacy. Castellon Pharmacy on Oak St. is offering flu shots for $27 self-pay without insurance, and preservative-free flu shots are offered at Walgreens locations.  

In addition, we will be swabbing students for the flu and treating them the same as we have in the past. We will write prescriptions for Tamiflu and give them school notes to miss classes. We will continue to offer our regular health services by appointment only.