Continuing online operations

Loyola is continuing online operations while we prepare for reopening safely in the fall. Coronavirus resources

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Students | Student Health

What services are available to students for Fall 2020?

The Student Health Services (SHS) clinic will be open by appointment only. Appointments are free of charge for students. Students can call SHS at 504.865.3326, Monday – Friday from 8:30 a.m. – 4:45 p.m.

For after-hours consultations, students can all the Ochsner COVID info hotline 24/7 at 844.888.2772. Telehealth stations will also be located at the Danna Student Center, Founder’s Hall, and the Law School for students to speak virtually with a health care provider. 

A Registered Nurse or Nurse Practitioner on the SHS staff will contact any students who test positive for COVID-19 daily to assess their symptoms and offer guidance.

What protocols will the health clinic follow in relation to COVID-19?

Loyola University partners with Ochsner Health System to operate our health clinic. Our student health team currently follows protocols established by Ochsner, Louisiana Department of Health, and the CDC. Our model has changed to appointment only instead of walk-in/first come first serve. Students will be informed of the safety protocols prior to their arrival for appointments. The door will be locked and the student will call when they are outside the door for their appointment. Temperature will be checked at the door and the student will be walked straight to a room. No one will be sitting in the waiting room

​Will the Student Health Center hours be extended during the COVID crisis?

Student Health Services will continue to operate Monday – Friday, 8:30 a.m. – 4:45 p.m. Students can call the Ochsner 24/7 COVID info hotline at 844.888.2772 to speak with a health care professional on weekends and after hours and email studenthealth@loyno.edu at any time.    

Should I contact SHS if I experience COVID-19 symptoms?

Yes, students experiencing COVID symptoms should call SHS at 504-865-3326 for a telephone screening, available M–F from 8:30 a.m. – 4:45 p.m. SHS will determine whether COVID testing is indicated. Testing will be available at SHS. While waiting for results, students will be instructed by SHS staff on proper quarantine protocol based on the individual student. After hours or on weekends, students who are symptomatic should contact the Ochsner COVID info hotline at 844.888.2772.

How long will the test results take if someone tests positive?

It will depend on the capacity of the labs that process our tests. Symptomatic students who have been recommended for testing by SHS should isolate while awaiting results, either in their off-campus residence, or in our "awaiting testing results" rooms.

What if I am diagnosed with COVID-19?

If you test positive for COVID-19, call SHS at 504.865.3326 or email studenthealth@loyno.edu immediately. Resident students are also required to inform Residential Life at reslife@loyno.edu. SHS will help students enact their COVID Positive Plan.

If a student falls ill due to COVID-19, will SHS be able to transfer them to a hospital?

Students in self-isolation should follow all recommendations of their health care provider, which may include hospitalization if a higher level of care is required. Examples of symptoms that require a higher level of care include hypoxia (low oxygen levels), shortness of breath, uncontrolled fever, and/or dehydration.

What health insurance options are available to students?

This year, there is no Loyola sponsored health insurance plan for students. Please go to your insurance website and check to see if you have coverage in New Orleans. If you have out-of-state Medicaid, are uninsured or underinsured, visit www.healthcare.gov, call 504.865.3835 to schedule a case management appointment, or visit our website for help finding coverage in the greater New Orleans area. Our team will work with you to help you find coverage in Louisiana.

Please note, that while visits to Student Health Services are provided at no additional cost to students, any labs or tests (except as specified below) will be charged to your insurance or your student account.

You are required to complete a COVID-19 daily symptom self-assessment using the #CampusClear app, and to follow the recommendations of Student Health Services, including any recommendation for necessary lab work. While it is your responsibility to ensure that you have a plan to pay for your medical care, no one will be refused COVID-19 testing if it is recommended by the Student Health Services staff.

​Are you offering a health plan for students from outside the U.S.?

All F-1 and J-1 visa holding international students at Loyola University New Orleans are required to have health insurance. This requirement is for your health and safety, should you become ill or need to seek medical attention. You are automatically billed and enrolled in a plan provided by Lewermark Insurance that is specifically designed to meet the needs of international students. Learn more on this page.

How is Loyola planning to handle seasonal flu cases or typical illnesses?

We will be swabbing students for the flu and treating them the same as we have in the past. We will write prescriptions for Tamiflu and give them school notes to miss classes. We will continue to offer our regular health services by appointment only.