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COVID-19 Prevention

Take Action to Prevent the Spread of COVID-19

As part of the Loyola University New Orleans community, we are all committed to acting for and with others to help keep our campus safe, healthy, and informed. That's the Wolf Pack way. If you are feeling any symptoms of COVID-19, or if you are exposed to someone who tests positive for coronavirus, it is important that you stay home and take action to prevent the spread of the virus. 

We’ve created a comprehensive system of health policies and procedures based on the latest guidance and considerations from local, state, and public health officials. We’ve also partnered with Ochsner Health to review our plans and provide ongoing medical guidance. Please follow the outlined process below.

The trained medical staff at Student Health Services and our partners at Ochsner Health are here to help you! A telehealth consultation is an important first step to discuss your symptoms with a medical professional. The Student Health Services staff includes trained Registered Nurses (RN) and Nurse Practitioners (NP) who can offer guidance.

Talk to a Health Care Provider 

Monday – Friday, 8:30 a.m. – 4:45 p.m.

Weekends and After Hours

Call Student Health Services (SHS) at 504.865.3326

Call the Ochsner COVID-19 Info Hotline at 844.888.2772


To help create a safe environment for everyone on campus, no one will be permitted into the Student Health Clinic without an appointment. Do not go to the Student Health Clinic without completing a phone consultation first. 

When you complete a telehealth consultation, the health care provider will determine if a COVID test is recommended and direct you to a testing location. We offer rapid molecular testing (using the Abbott ID Now) at the Student Health Clinic, available by appointment. With this testing option, results are ready in 13 minutes or less. The cost without insurance is $185, but no one will be turned away due to costs. There is no cost to get rapid testing through the Student Health Clinic if you have health insurance. See details in the table below to make an appointment. 

Recommended COVID-19 Testing Locations 

Testing Site



Appointment Required?

Loyola Student Health Clinic

Inside the Danna Student Center on campus

Mon – Fri, 8:30 a.m. – 4:30 p.m.

Yes, call 504.865.3326

In and Out Urgent Care

6225 S Claiborne Ave.

New Orleans, LA 70125

Mon – Fri, 7 a.m. – 7 p.m.

Sat – Sun, 9 a.m. – 5 p.m.

Recommend that you call 504.864.8080 to complete a screening prior to arrival

Ochsner Urgent Care

4605 Magazine St.

New Orleans, LA 7011

Mon – Fri, 9 a.m. –  8 p.m.

Sat – Sun, 9 a.m. – 6 p.m.

No, but early arrival is recommended to secure a test

Check out free asymptomatic testing options through the NOLA Ready website.

Awaiting Results

While waiting for the results, resident students will quarantine in designated “awaiting test results” rooms. Resident Life staff is available 24/7 to help students with this process. All other students should quarantine at home while waiting for results. 

Positive COVID-19 Test Result

If you receive a positive COVID-19 test result, please contact SHS immediately to enact your COVID Positive Plan and complete a mandated isolation period (see next section). SHS will offer detailed guidance to help you. 

Monday – Friday, 8:30 a.m. – 4:45 p.m.

Weekends and After Hours

Call SHS at 504.865.3326

Please contact LUPD at 504.865.3434. They will connect you with our on-call team, who will assist you.


Negative COVID-19 Test Result 

If test results are negative, you should follow the recommendations of your health care provider. 

Potential exposure to COVID-19 includes receiving a contact trace notification from a Loyola public health coordinator or the Louisiana Department of Health. It can also include spending time at a known hotspot or having close contact with a friend or family member who tests positive for COVID-19. 

Close contact is defined as being within less than 6’ for total of 15 minutes or more starting from 48 hours (or 2 days) before your contact had any symptoms or tested positive. If you meet this criteria, you must quarantine for 10-14 days from the incident of close contact. (See quarantine section below.)

Contact Trace Notification 

In some cases, you may not know you’ve been exposed to the virus until you receive a call from a contact tracer. In this scenario, you will receive a call from either the Louisiana Department of Health (LDH) or a Loyola public health coordinator.

Answer Your Phone!

This means that it is very important to answer phone calls from unknown numbers during this time. Contact tracers are limited in what they are allowed to communicate on your voicemail, and lots of people have full voicemail boxes, and/or don’t check their voicemails. The phone numbers are changing constantly, so answer your phone, and empty your mailbox. 

If you are notified by LDH, please call a Loyola public health coordinator immediately. If it is after hours, you should contact LUPD.

Monday – Friday, 8:30 a.m. – 4:45 p.m.

Weekends and After Hours

Contact a public health coordinator at 504.865.3757 or email 

Contact LUPD at 504.865.3434 available weekdays from 4:45 p.m. – 8 p.m. and weekends 8 a.m.  – 8 p.m.


There is no shame in getting a contact trace notification. We all face risk of exposure, and the contact tracer is here to help you. It’s important that you have an honest conversation with them about any symptoms you’re experiencing and people you have been in contact with. The contact tracer may ask for contact information for close contacts, but they will never identify you or share your health information with others. You can provide names and their contact information, and contact tracers will follow up while protecting confidentiality.

You can also report potential exposure anonymously using this form.

Please be honest with them! Loyola has implemented new amnesty policies specific to COVID-19 that state you will not receive any punitive sanctions for any information you disclose to contact tracers about where you’ve been, who you have seen, or what you’ve been doing. We can’t stress this enough, we would rather you be honest to keep more people safe than have anyone lie because you are afraid of getting in trouble. 

Contact tracing is a powerful tool to contain the spread of the virus. Please help do your part by cooperating with the health care representative! 


Anonymous Reporting Form

  1. Most likely the contract tracer will be a Loyola student, so don’t worry and just tell them everything you can remember. They’re just calling to ask some questions and provide guidance.
  2. The interview will only take a few minutes for the contract tracer to gather all of the data, so it won’t eat up any of your time.
  3. They will start by introducing themselves, and then informing you that you had been in close contact with someone diagnosed with COVID-19.
  4. Next, they’ll ask if you’re aware of the case and if the person has already contacted you. FYI everything is anonymous, so they won’t share the person’s name, or your name.
  5. Remember a close contact means, “less than 6 feet for a cumulative total of 15 minutes or more over a 24-hour period, including 3 five-minute exposures throughout the 24-hour span.” If your contact doesn’t meet this criteria, then the call will be over.
  6. If your contact does meet this criteria, then the contact tracer will ask a few more questions regarding how you’re feeling and your quarantine situation.
  7. On campus students will be quarantined in a dorm and provided meals, laundry services, and other assistance.
  8. Remember TO BE HONEST. Even if your contact breaks the code of conduct, if you’re honest then you will be given medical amnesty and will NOT get in trouble.
  9. If you forget to share something with the contract tracer there is an online form to submit an anonymous submission.
  10. Working together with the contact tracers will help us track down, and slow, the spread of the virus.

Mandated isolation involves remaining in your home or residence with zero public contact due to a positive COVID-19 test, with or without active symptoms. The amount of time in isolation will depend on the length of illness, presence of symptoms, and health care provider’s guidance. 

During this time, SHS staff will reach out daily to check in with you and assess your symptoms. Students in self-isolation should follow all recommendations of their health care provider, which may include hospitalization if a higher level of care is required. Examples of symptoms that require a higher level of care include hypoxia (low oxygen levels), shortness of breath, uncontrolled fever, and/or dehydration. 

Following CDC guidelines, if you test positive for COVID-19, you must self-isolate for 10 days from the date of test. You may return to normal activities after those 10 days and after you have had no fever (without fever-reducing medications) for 24 hours, and your other symptoms are improving. 

Students must be cleared by SHS to leave isolation and return to campus.

Steps to Take in Isolation

After receiving a positive COVID test result, contact tracing is an important step to help stop the spread of the virus. A Loyola public health coordinator will contact you and consult your class schedule to gather a list of Loyola students, professors, and employees you may have had contact with. Your contact information and health status will remain private. 

To help protect those around you during isolation, the CDC also recommends that you follow these guidelines:

  • Stay in a separate room from other household members, if possible
  • Use a separate bathroom, if possible
  • Avoid contact with other members of the household and pets
  • Don’t share personal household items, like cups, towels, and utensils
  • Wear a cloth face covering when around other people, if you are able, and have others wear a face covering in your presence 

COVID Isolation Ward for Resident Students

If you are a resident student and choose to complete your mandated isolation period in the COVID isolation ward, you will be required to stay in your assigned room, except to use the restroom, for the duration of your isolation.

Explore the What to Expect in Quarantine/Isolation page to learn about the process for residential students completing isolation in the residential halls.

Mandated quarantine involves remaining in your home or residence with limited public contact due to potential exposure to COVID-19. Mandated Quarantine requires between 10-14 days of this limited contact, symptom-free, from the date of exposure. You must be cleared by the Loyola Public Health Team before you can leave quarantine.

Expectations of Mandated Quarantine

All students in quarantine will be expected to participate in their coursework remotely. 

All students in quarantine should contact Student Affairs at to coordinate meal delivery while you are in quarantine. Meals will not be delivered to roommates of those in quarantine. 

Resident students completing a mandated quarantine on campus will quarantine in their own rooms. Roommates will not be relocated. 

  • You may not leave your room except to use the restroom.
  • You may not have visitors. 
  • You must wear a face covering and maintain six feet of distance when in the presence of roommates. Roommates should also wear a mask. 

If you live off-campus with other people, stay six feet away from them, reduce your use of the kitchen, use your own bathroom if you can, or if you can’t, wipe down surfaces afterwards. During this time, you may or may not have COVID, and the goal in this scenario is to keep you from infecting others if you are asymptomatic. 

For more tips and resources, view the Quarantine Survival Guide created by Student Health and explore the What to Expect in Quarantine/Isolation page to learn about the process for residential students completing quarantine in the residential halls.

Have questions about any of these policies? We are eager to help you find the answers you need to feel safe and informed on campus. 


Student Health Services 

Phone: 504.865.3326 



Public Health Coordinator 

Phone: 504.865.3757



Residential Life 

Phone: 504.865.2445 



Student Affairs

Phone: 504.865.3622



Ochsner Health 

COVID-19 Info Hotline


Want to learn more about health and safety on campus? Explore these pages.

COVID-19 Resources: A guide to reputable external resources for the latest updates and research about the novel coronavirus. 

Health and Safety: A full listing of Loyola’s health and safety policies for the Fall 2020 semester. 

Student Services: The on-campus experience will look different this year. Here’s what you can expect for the Fall 2020 semester.

Academics: Review changes to the academic calendar and classroom experience that will help keep everyone safe.