If you need assistance using Zoom, please complete this form. You can also explore this list of resources provided by the Center for Faculty Innovation, as well as the Zoom Help Page. If you're just getting started on Zoom, we recommend this basic tutorial video from Erin Dupuis.

Please review the Policy on Responsible Use of University Computing Resources Addendum for COVID-19: Accessing some university resources through the internet off campus may require a VPN (Virtual Private Network) connection to do so. This does two things: it guarantees that the communication will be encrypted and that you are using a University IP address.

For security reasons Loyola will not allow VPN access on anything other than a Loyola owned device. We must make sure that the device has an Anti-Virus software that is up to date and that the hard drive is encrypted. For this reason Loyola is allowing users to take their Desktop machines home. However, call the help desk at x2255 because we need to install the VPN and we will encrypt the hard drive. You also must check with your supervisor, chair, or dean.

Contact the Help Desk at 504.865.2255 or email them at support@loyno.edu.

If you’re not getting emails from your group, check your email delivery setting:

1. Sign in to Google Groups.
2. Click My Groups.
3. The groups you are a member of will be listed. Students should be in student@ls.loyno.edu (all students except law and online), studentp@ls.loyno.edu (law students), or online-student@ls.loyno.edu (online students).
4. In the email delivery preference column, make sure Every new message is selected for each group.

For anyone who needs assistance accessing the VPN, please call the IT help desk at 504.865.2255. We have technicians manning the phones during normal business hours, and we are checking messages even on the weekends. You can also leave an urgent message and someone will be paged. If you need to leave a message IT will call you back ASAP.

You can view messages previously sent to a Google Group: 

1. Sign in to Google Groups. 
2. Click My Groups. 
3. Click the group name for the group for which you wish to see previously viewed messages. 
4. Previously sent messages or “posts” will appear. 
5. Click the message you wish to view to see the original email

Follow the instructions in this guide: 

Windows ShoreTel Communicator: Configuring Forwarding of all calls: No answer.

Use this guide: 

Windows ShoreTel Communicator: Configuring Call Forwarding: Transfer Calls directly to Cell.

Use this guide:

Windows ShoreTel Communicator website: Configuring Call Forwarding: Transfer Calls directly to Cell.

Follow this guide:

To VPN or not VPN

Use this guide:

Checking your Loyola Voicemail from home or anywhere