Return to Campus

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Student Services

As part of the Wolf Pack, your college experience extends beyond the classroom. Our COVID-related updates to student services policies address health and safety needs as we come back together as a community. 

Residential Life

After extensive consultation with public health experts, Loyola, like many other universities, has made the decision to reduce the density in our residence halls to minimize risk of infection spread. We have also implemented enhanced cleaning protocols in common spaces and restrooms.  

Housing updates: 

  • We have removed or decommissioned some furniture in common spaces, residential hall rooms, and offices to create proper social distancing and install directional and informational signage throughout residence halls. 
  • The cleaning schedule for bathrooms and common areas of residence halls have increased. 
  • Some residence hall rooms will be set aside to serve as quarantine and isolation spaces for exposed or positive students if needed.
  • Students living in residence halls will need to self-assess symptoms using the #CampusClear Daily Symptom Assessment.
  • All students living in on-campus or off-campus housing will be expected to remain in the New Orleans area during the semester, refraining from unnecessary travel until the semester ends in May. 

Contacting Res Life Staff:

Residential Life staff will continue to offer virtual support via phone, video conference, text message, and email during business hours. In-person appointments will be available upon request on a limited basis. Residential Life staff will be available for crisis/emergency support via phone after hours and on weekends. Staff and student employees will receive training on General Health Policies and the process for reporting issues of concern. 

Contact Residential Life:

  • Email: reslife@loyno.edu 
  • Call: 504.865.2445
  • Text: 504.384.7711

 

Res Life FAQs


Dining Services

In partnership with our food provider, Sodexo, Loyola has enacted proven precautions and safety practices, combined with transparent and ongoing communication, to offer healthy, safe, and delicious dining options. The campus dining team is taking every precaution to deliver safe, high-quality food in a carefully controlled environment. 

  • Personal protective equipment (PPE): Employees wear masks and gloves.
  • Hand washing: Staff will continue to wash hands frequently.
  • Team member health: Employees regularly report on their health, including temperature checks.
  • Food safety: Self-service options have been eliminated.
  • Sanitizing and disinfecting: High-touch surfaces are cleaned frequently with professional-grade products.
  • Social distancing measures: Limited seating capacity, updated configurations, and floor markers to encourage social distancing.
  • Service during quarantine: Safe meal delivery options to isolated locations for students experiencing symptoms or diagnosed with COVID-19.
  • Technology: Touchless entryways, online ordering, cashless payments, and delivery options to limit contact between dining staff and students. 
  • Carryout and prepackaged options: Expanded options for carryout orders, including delivery where feasible. 

Cross-Campus Dining:

For the safety of our campus community, we have suspended our dining reciprocity program with Tulane University until further notice. This will help limit the risk of exposure between students at both universities.

Allergy Accommodations:

We will continue to make it a priority to meet all dietary and allergy requirements for students. If you require a food accommodation, please email oae@loyno.edu

Mobile Ordering:

You can connect your campus meal plan to your Grubhub account and place mobile pickup orders through the app. Follow these instructions:

  • Download the Grubhub app in the App Store or Google Play
  • Create an account or log into your account if you already have one
  • On your “My Grubhub” account page, select the Settings (gear) icon in the top right corner
  • Once in your Settings, click on the “Campus Dining” option
  • Search for Loyola University New Orleans 
  • Select your affiliation (i.e., “Class of 2023” or “I am faculty / staff”) 
  • Click the “Add campus card” button to sign in through your SSO Portal and connect your meal plan to your Grubhub account

 

Dining FAQs


Shuttle Services

Loyola will provide shuttle services for students with on-demand services. LOYNO ID cards and masks are required. 

On Demand Service:

  • Call 504.865.3100 to request service
  • Hours: Monday – Friday, 6 p.m. – 11 p.m. and Saturday 10 a.m. – 6 p.m.

On-Demand Destinations

  • Walmart
  • Rouses Market
  • Winn-Dixie
  • Whole Foods Market
  • Other locations within designated area

Student Life and Ministry 

Student Life and Ministry staff will continue to offer virtual support via phone, video conference, and email. In-person appointments will be available upon request on a limited basis. Staff and student employees will receive training on General Health Policies and the process for reporting issues of concern. 

Contact Student Life and Ministry:

Danna Student Center:

The Danna Student Center (DSC) will be open and operational for the 2020-2021 academic year. By enforcing strict occupancy limits, all students can maintain proper social distancing requirements while visiting the DSC. 

Additional precautions:

  • Remove or decommission furniture in common areas to allow for more space between guests
  • Stagger the schedule of student events and prevent events from occurring during high traffic times
  • Allow student organizations and departments to host tabling events outdoors and sanitize tables in-between use; handouts or passing out of other materials are prohibited at this time
  • Train all SLM staff and building managers on public health measures, signs/symptoms of COVID-19, and steps to take if guidelines are violated 
  • Sanitize all loaned HUB and media equipment before and after each use
  • Monitor cleaning activity in common spaces, including ATMs, vending machines, and water fountains 
  • Ensure restrictions on third-party rentals in line with state and local guidance and ensure third-parties confirm, in writing, their understanding of and compliance with General Public Health Policies

Iggy’s Cupboard:

Iggy’s Cupboard will remain open by appointment to any member of Loyola's community that may need a little extra help. Call Student Life and Ministry at 504.865.3622. Please book an appointment at least two hours in advance.

To help create a safe shopping experience, we will also:

  • Provide hand sanitizer at the entrance for guests 
  • Train our volunteers to maintain a cleaning log following enhanced cleaning protocols 

Masks will also be available to students free of charge in Iggy’s Cupboard.


Loyola Bookstore

Social distancing, directional signage, and plexiglass shields are installed in the bookstore to guide and protect patrons. Students will work with bookstore greeters to get answers to their questions and runners can assist with textbook pickup.

Contactless Textbook Delivery:

The Bookstore again will offer contactless delivery of all textbooks. This time, however, the Bookstore will carry the textbooks, allowing for faster updates to faculty and faster fulfillment of textbooks of online orders (2-3 days instead of 2-3 weeks). Also, have your textbooks shipped either to your off-campus address or for in-store pick up.

Again, students should order as soon as possible. Students can find and order textbooks in LORA by pulling up their class schedule OR on the Bookstore website by searching for classes.

If you have any questions or comments, please contact the Bookstore at sm8275@bncollege.com.Visit Our Bookstore Website

 

Visit Bookstore Website


Athletics

University Sports Complex:

The University Sports Complex (USC) will comply with state and local guidelines for maximum occupancy for gyms, taking into consideration athletic training activities occurring in the same space. The USC will also plan for additional cleaning supplies and services.

  • A mask is required to be worn at all times. We ask that everyone maintain social distance while working out and navigating the facility.
  • Services such as towels and equipment rental will not be offered at this time.  You are encouraged to bring your own towel, yoga mat, basketball, etc.
  • Cardio equipment has been appropriately socially distanced and maximum occupancy has been posted for the swimming pool, weight rooms, aerobics room, and locker rooms. We will manage these areas on a first come, first serve basis. 
  • It is important that we share responsibility in keeping the facility clean and everyone safe. Please be sure to wipe down the equipment before and after each use.   

Wolf Pack Athletics:

We will follow all guidelines laid out by the National Association of Intercollegiate Athletics (NAIA). Additionally, coaches and student athletes will be trained on symptom awareness, social distancing in athletic events, and infection prevention and control. We will also increase cleaning services in athletics common areas and provide additional self-cleaning resources to student athletes. 

 

NAIA COVID Resources

Athletics & USC FAQs

 


Student Health Services

The Student Health Services (SHS) clinic will be open by appointment only. Appointments are free of charge for students. Students will be responsible for charges incurred for lab work and medications. Students will be informed of the safety protocols and must complete digital paperwork prior to their arrival. 

Health Clinic Guidelines:

  1. No visitors or friends will be allowed in clinic with you.
  2. The door to the clinic is locked at all times. Please call us to be let into the clinic when you arrive (504-865-3326).
  3. You must wear a face mask to enter the clinic and keep the mask on unless advised otherwise.
  4. We will take your temperature at the door prior to you entering.

Telehealth: 

Students are encouraged to download the free Ochsner Anywhere Care app for 24/7 access to medical providers. Virtual visits cost $10 using the Ochsner Anywhere Care app and the Loyola coupon code LUSTUDENT. Telehealth stations are located at the Danna Student Center, Founder’s Hall, and the Law School.

Phone Consultations: 

Students can call SHS at 504.865.3326, Monday – Friday from 8:30 a.m. – 4:45 p.m. For after hours consultations, the Ochsner COVID info hotline 24/7 at 844.888.2772. 

 

Student Health FAQs


University Counseling 

The University Counseling Center (UCC) will continue to offer remote counseling in the fall and appointment-only visits in person, available to eligible students. Proof of attendance will be e-mailed to students as necessary.

In-person visits:

In-person visits will resume when safe to do so and will follow appropriate health protocols.

Telehealth visits:

Students can call the UCC at 504.865.3835, Monday – Friday from 8:30 a.m. – 4:45 p.m. to schedule a phone consultation. 

Crisis appointments:

Students can call our counselor on-call 24/7 at 504.865.3835. If you are on-campus and require immediate assistance, please call LUPD at 504.865.3434.

 

University Counseling FAQs


Student Conduct & Title IX

We will hold all student conduct hearings and meetings remotely, unless they can occur in a properly social distanced manner. Student Justice Board and Board of Appeals hearing will also be held remotely. Title IX and Student Conduct reports are still being received and investigated. If you know of a violation or are a victim of sexual misconduct, please report to 504.864.7151.

View the updated Student Code of Conduct and COVID-19 Addendum.


Student Financial Services

In Student Financial Services, we know that financial issues can affect every aspect of your college life. And, especially during the COVID-19 pandemic, we are here to help you navigate through financial challenges. We are available via phone, email, text and by appointment. Please reach out to us for assistance.