Return to Campus

Visit our FAQ website for the latest information about health and safety.

Back to Top

Coronavirus FAQs

What testing options are available on campus?

We have testing available at Student Health Services by appointment for students who are experiencing symptoms of COVID-19 or who have been exposed to the virus. Symptomatic staff can also be tested at SHS, as time permits. Call Student Health Services at 504.865.3326 to complete a phone screening and determine if testing is recommended. Walk-ins will not be accepted at Student Health. Please do not go to the clinic without calling first. Additional testing is available at In and Out Urgent Care, Ochsner Urgent Care, and testing stations throughout New Orleans.

Are masks required on campus?

Following guidance from the CDC, city, and state officials, masks are optional for all individuals, regardless of vaccination status, on Loyola's campus. Anyone who chooses to wear a mask is welcome to do so. Review our masking page for more details.

What are the symptoms of coronavirus?

Symptoms include:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

What should I do if I am presenting the symptoms of coronavirus?

Students, faculty, and staff should report symptoms, exposure, and positive test results using Loyola's Public Health Portal accessible through SSO. Anyone with symptoms of COVID-19, even those who are fully vaccinated or without a known exposure, should get tested immediately.

Students experiencing COVID symptoms should call Student Health Services (SHS) at 504.865.3326 for a telephone screening, available Monday – Friday from 8:30 a.m. – 4:45 p.m. After hours and on weekends, students can call the Ochsner COVID info hotline 24/7 at 844.888.2772. When you complete a phone consultation, the health care provider will determine if a COVID test is recommended and direct you to a testing location, available at Student Health Services or nearby urgent care centers. If you receive a positive COVID-19 test result, please contact SHS immediately.

Faculty and staff experiencing symptoms while in the office, should distance themselves immediately from anyone in the area and leave the office. You can contact the Ochsner COVID info hotline 24/7 at 844.888.2772 or contact your preferred medical provider for additional guidance. Your identifying and medical information will be kept confidential.

What do I do if I test positive for COVID19 on an at-home or off-campus test?

On-Campus Students: if you test positive M-F between 8:30 and 4:45, contact SHS immediately at 504.865.3326. If you test positive after-hours or on the weekend, please contact ResLife immediately at 504.330.3037. 

Off-Campus Students: if you have roommates/housemates, isolate immediately. Email the Public Health Team at covid@loyno.edu for further instructions.

Have you tested positive for COVID?

Visit the Louisiana Department of Health for more information on FREE monoclonal antibody treatments. 

How do I prevent coronavirus?

While there is still much that is unknown about the virus, we know what we can do to reduce our risk for infection from many infectious diseases:

  • Get vaccinated and keep up to date with your booster shots. Use these resources to find a vaccination location.
  • Wear a mask.
  • Wash your hands often with soap and water thoroughly, for 20 seconds.
  • Use alcohol-based hand sanitizer when soap and water are not available.
  • Avoid close contact with sick people.
  • Cover your mouth and nose with the inside of your elbow when you cough or sneeze.
    • This helps to contain your germs without contaminating your hands. Use a tissue over your mouth and nose when you sneeze or cough and dispose of dirty tissues immediately.
  • Avoid touching your eyes, nose and mouth since germs spread this way.
  • Do not share drinks or eating utensils with anyone.
  • Clean and disinfect frequently touched objects and surfaces that may be contaminated with germs like the flu, such as doorknobs, keyboards, and phones.
  • Exercise daily.
  • Get an adequate amount of sleep/rest.
  • Eat a well-balanced diet and drink plenty of fluids.

How is "close contact" determined for exposure to the virus?

To constitute exposure, you have to be less than 6 feet away from someone for 15 minutes or more cumulatively over a 24-hour period starting from 48 hours (or 2 days) before that person had any symptoms or tested positive. 

Who is doing contact tracing for students/faculty/staff?

Loyola's public health team coordinates contract tracing of the Loyola community. They have a team of student workers who have been trained through the Johns Hopkins contact training program to help with this. If at any point we need to increase contract tracer capacity, we will do so. Contact our public health coordinators at covid@loyno.edu.

How does our internal contract tracing process interact with the state's process?

The state has a separate process, but we will report any known positives to the state and coordinate our efforts with the state.  

Will COVID-positive individuals have to speak to both the Loyola Public Health Coordinators and the Louisiana Department of Health?

Yes.

If a student tests positive, will the other students in those classes be notified that there has been a positive test?

Students will be notified if they have been in close contact with someone who has tested positive. Student information will not be shared or will be disclosed only on a need to know basis to protect confidentiality. Close contact is defined as being within less than 6 feet away from the COVID-positive individual for at least 15 minutes cumulatively over a 24-hour period.

What is the procedure if you are notified that you have been in close contact with someone with a positive test?

Please notify Loyola's Public Health team if you believe you have been exposed to COVID-19 via Loyola's Public Health Portal or by emailing covid@loyno.edu. Loyola follows the latest quarantine guidelines from the CDC for students, faculty, and staff who have been exposed to COVID-19. View the latest update from the CDC.

What if someone in my household is exposed to COVID-19?

If someone in your household is exposed to COVID-19 (for example, if your child was exposed to the virus at school or if you live at home and your parent is exposed at work), please follow CDC guidelines regarding testing and quarantine for the exposed individual. You are only required to report to the Public health team if YOU are a confirmed exposure (i.e. your household member tests positive for COVID) or if you test positive for COVID.

Is there amnesty for students who violate school policies, so that they can report their contacts honestly?

Yes. We want to encourage students to be honest if they must speak with a Contract Tracer about where they have gone and who they may have interacted with in case they contract COVID-19. So that students feel comfortable sharing where they have gone and who they have interacted with to a Contract Tracer, students will not receive punitive sanctions for any information they disclose to a Contact Tracer that would otherwise constitute a violation of the Student Code of Conduct or the COVID-19 Addendum to the Student Code of Conduct. Students receiving amnesty may still receive educational resources or be required to meet with a representative from Student Health, or their designee, to ensure they understand health and safety guidelines related to COVID-19.

Will there be closure and enhanced cleaning of any spaces after a positive COVID test?

Residence hall rooms will be sanitized following a positive test. We are asking faculty and students to clean their desks and lecterns upon arrival and there are cleaning supplies provided. The research shows that while COVID can linger on surfaces for some hours, it can be removed with disinfectant. That’s why we need students/faculty to wipe down desks in classrooms. Faculty who have special concerns about a classroom can contact facilities to request additional cleaning. Additionally, all common spaces are cleaned on a daily basis.  

How do I stay up to date on the status of coronavirus in New Orleans and Louisiana?

For the most immediate updates on the spread of COVID-19, we recommend these resources: 

You can also text COVIDNOLA to 888777 to receive alerts from NOLA Ready.

Where do I go for more support?

Call the Keep Calm Through COVID hotline at 1.866.310.7977 at any time, 24 hours a day, seven days a week. All calls are confidential.

The UCC is here to support students' mental health needs. To make an appointment call 504.865.3835. The counselor on-call is available 24/7, 365.

​Is the Emergency Notice system set up to alert us by phone in the event of an outbreak on campus?

Students will be notified via text for an imminent emergency. Students and families may also follow data provided by the City of New Orleans by registering for emergency alerts at NOLAReady.gov and texting COVIDNOLA to 888777.